Customer Service Representative at Rollins, Inc. in Natick, MA

Summary: Waltham Pest Services is New England’s original pest control provider, committed to protecting the health and safety of communities. They are seeking a Customer Service Representative who will be the first connection for customers, providing exceptional support and ensuring a positive experience throughout their service interactions.

Responsibilities:
- Deliver exceptional support to both customers and internal teams, ensuring every interaction reflects Waltham’s commitment to service
- Build and manage daily schedules to keep tasks, projects, and service appointments running smoothly
- Assist with Accounts Receivable and Collections by updating account activity and supporting follow up efforts
- Proactively communicate with customers, providing timely updates, answers, and follow through
- Stay informed on our services and solutions so you can confidently share accurate information
- Maintain detailed and organized records using customer service software and internal systems
- Respond to inbound leads and referrals to help drive new business opportunities
- Partner with management to establish expectations, meet deadlines, and support branch goals
- Coordinate service routes to maximize technician efficiency and ensure a seamless customer experience
- Support the onboarding of new team members by assisting with training when needed
- Demonstrate strong attention to detail while managing multiple tasks in a fast paced environment

Required Qualifications:
- High school diploma or equivalent required
- Strong organizational skills with excellent attention to detail
- Professional verbal, written, and interpersonal communication skills
- Confident phone presence and a customer first mindset
- Proficiency in Microsoft Word, Excel, and Outlook
- Understanding of customer service principles and best practices
- Ability to multitask and stay focused in a high volume environment
- Comfort communicating by phone and email with customers and coworkers
- Must be at least 18 years old
- We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Preferred Qualifications:
- Associate degree preferred

Required Skills: Customer Service Principles, Microsoft Word, Microsoft Excel, Microsoft Outlook, Patience

Benefits: Comprehensive benefits: medical, dental, vision, 401(k), stock purchase plan, tuition reimbursement, and more, Paid time off, including holidays, vacation, and sick time, Paid training and industry onboarding, Real opportunities for growth, development, and advancement