Customer Service Representative at Rollins, Inc. in Pembroke, MA

Summary: Waltham Pest Services is the original pest control provider in the New England area. They are currently seeking a Customer Service Representative to coordinate schedules, resolve customer issues, and communicate with service technicians.

Responsibilities:
- Provide exceptional support by ensuring both internal and external clients have a great experience
- Create daily schedule to ensure the completion of daily tasks, special projects, and assignments
- Assist in working with Accounts Receivable and Collections to update efforts
- Proactively provide customers with updates and follow-up in a timely manner
- Stay informed on accurate services and sales information in an effort to provide the customer with correct data
- Maintain and update detailed records utilizing customer service software applications
- Respond to generated leads and referrals to drive increase in business
- Partner with management to develop framework to establish expectations and be able to not only meet deadlines but exceed
- Facilitate in the scheduling of service routes in an effective manner to optimize technicians’ time
- Assist in training of new team members as requested/needed
- Demonstrate strong attention to detail and accuracy while multitasking

Required Qualifications:
- High school degree or equivalent
- Strong organizational skills, attention to detail and ability to multitask
- Excellent phone etiquette and highly professional verbal, written and interpersonal communication skills
- Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
- Knowledge of customer service principles and best practices
- Excellent written and verbal communication
- Ability to work in a high volume, fast paced environment
- Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
- Must be 18 years of age
- We will consider all qualified applicants in a manner consistent with applicable federal, state, and local laws

Preferred Qualifications:
- Associates strongly preferred

Required Skills: MS Office, Microsoft Word, Microsoft Excel, Microsoft Outlook

Benefits: Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!, Paid Time Off (Holiday/Vacation/Sick), Award-winning Company Paid Training!, Smartphone, Equipment, etc., Opportunities for growth, development, and advancement through an actual growth, Awards and recognition