Customer Service Representative at Rollins, Inc. · Parsippan…

Summary: Western Pest Services is a premier provider of pest control solutions. They are currently seeking a Customer Service Representative who will coordinate schedules, resolve customer issues, and communicate with field operations to ensure exceptional service delivery.

Responsibilities:
- Provide exceptional customer service and a quality experience to internal and external clients
- Prioritize, plan and complete daily tasks, special projects, and assignments
- Facilitate accounts receivable and collection efforts
- Manage administrative requests and tasks
- Provide proactive customer follow-up in a timely manner
- Deliver accurate service and sales information
- Maintain accurate records utilizing customer service software applications
- Respond to leads and referrals
- Partner with management to manage expectations and meet deadlines
- Assist in scheduling of service routes
- Produce accurate and timely reports
- Ensure that work is complete and results are satisfactory
- Assist in training of new team members as requested/needed
- Demonstrate strong attention to detail and accuracy

Required Qualifications:
- High school degree or equivalent
- Must be 18 years of age
- Excellent phone etiquette and friendly, professional demeanor
- Strong organizational skills and ability to manage multiple priorities, i.e. multi-task
- Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
- Knowledge of customer service principles and best practices
- Excellent written and verbal communication
- Ability to work in a high volume, fast paced environment
- Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers

Preferred Qualifications:
- Strong collections experience preferred

Required Skills: Microsoft Word, Microsoft Excel, Microsoft Outlook, Customer Service Principles, Collections

Benefits: Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!, Paid Time Off (Holiday/Vacation/Sick), Award-winning Company Paid Training!, Opportunities for Growth, Development, and Advancement, Awards and recognition