Customer Service Agent_Seasonal at Rollins, Inc. in Fenton, MO

Summary: Rollins, Inc. is seeking Seasonal Customer Service Professionals for their remote Orkin Customer Contact Center. The role involves managing customer relationships, providing best-in-class service, and identifying opportunities for upselling during peak call volume periods. Responsibilities: - Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role) - Support our field's peak season that starts building around February - During peak season you can expect heavy call volume - Manage the customer relationship to ensure best in class service - Identify opportunities for cross-selling and up-selling - Assist customers by offering remedies to retain business - Use different gamification tools to measure performance Required Qualifications: - High School/GED - 1 – 2 years customer service experience within or outside a call center - Completion of a Culture Index assessment - Verification of internet speed - Ability to pass a computer assessment - Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise - A workspace with adequate furnishings (e.g., a desk and chair) and lighting - Minimum of 100 mbps download/50 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem - Must reside within commuting distance of greater St. Louis, MO metro area - Excellent interpersonal and communication skills - Strong computer skills in various software and web-based applications - Proficient in Microsoft Office - Comfortable working in a high-volume role - Excellent customer service soft skills such as empathy - Ability to prioritize tasks and manage time efficiently Required Skills: Customer service, Call center experience, Computer skills, Microsoft Office, Web-based applications, Empathy, Prioritization Benefits: 401(k) plan with company match, Employee stock purchase plan