Customer Care Specialist at Rollins, Inc. in Marietta, GA

Summary: Rollins, Inc. is a company that values honesty, integrity, and excellence, and they are seeking a Customer Care Specialist to be the critical link between customers and service centers. The role involves assisting customers with their needs, maintaining clear communication, and collaborating with internal teams to ensure exceptional service.

Responsibilities:
- Handling inbound calls, emails, and chats to assist customers with various needs, including payments, scheduling, and conflict resolution
- Notating customer accounts accurately and in a timely manner
- Supporting additional tasks and projects as needed by our internal teams
- Problem-solving customer accounts for both current and future needs
- Maintaining consistent, clear communication with customers
- Collaborating with internal teams (administrative associates, sales, service professionals, and management) to ensure exceptional customer service

Required Qualifications:
- High School Diploma or equivalent required
- Must be at least 18 years of age
- Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint

Preferred Qualifications:
- Bilingual (spanish-speaking)

Required Skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Spanish

Benefits: Comprehensive benefits including a 401(k) with a company match, Comprehensive benefits package including medical, dental, vision, maternity, and life insurance, 401(k) plan with company match, Employee stock purchase plan, Paid vacation, Paid holidays, Sick leave, Employee discounts, Industry-leading, quality training program