Senior People & Culture Business Partner at ROLLER · Melbourne

About ROLLER ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests. Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale. Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously. We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it. Why You'll Enjoy This Role! 🌎 Partner directly with Executive and Senior Leaders across global Tech, Finance, Data/AI and Corporate functions, shaping people strategy during an exciting stage of growth! 🎯 Lead high-impact initiatives spanning leadership development, engagement, organisational effectiveness, talent, and performance. ⚡️ Own a role with real variety, where no two days are the same, balancing strategic thinking with hands-on execution in a fast-moving global SaaS environment. 🤝 Join a values-driven P&C team that genuinely cares about building a world-class employee experience, where your ideas and contributions matter. Why You Want To Work With Us! ❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success. 🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist. 💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership and pace we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded. Why This Role Matters We’re looking for a Senior People & Culture Business Partner based in Melbourne to partner globally with our Technology (Product and Engineering), Finance, Data/AI and Corporate functions across ROLLER. You will be the most senior P&C Business Partner in APAC, reporting directly to the Chief Performance Officer, with executive-level relationships and high autonomy. You’ll roll up your sleeves to deliver impactful people initiatives that support high performance, engagement, development, and culture across the full employee lifecycle. This role is a key member of ROLLER’s globally distributed People & Culture team and will collaborate closely with peers across APAC, EMEA, and AMER to create scalable, consistent, and high-impact people experiences globally. This role is ideal for someone who thrives in fast-paced, high-growth environments, enjoys balancing strategic thinking with hands-on execution, and is passionate about helping technical and corporate teams scale effectively. This role is based in Melbourne. We believe time in the office is critical for connection, collaboration and learning - so this role is minimum 3 days per week in the office. What You'll Do Strategic Business Partnering Act as a trusted advisor - partnering with leaders on organisational design, talent management, engagement and enablement - translating business priorities into people strategies that support scalable growth Use people data and insights to proactively identify trends, surface risks, and recommend actions that improve engagement, retention, and performance Coach leaders through performance challenges and organisational change Talent, Performance & Leadership Facilitate and continuously improve talent and performance processes including goal setting, talent reviews and calibration, performance management and career development Drive initiatives that build leadership capability and manager effectiveness — from coaching individual leaders to designing scalable programs Partner with leaders to strengthen team culture, engagement, and belonging across globally distributed teams, particularly during periods of change and growth Operational Excellence & Compliance Provide pragmatic, commercially balanced guidance on employment legislation, ER matters, and people policies globally Partner closely with Payroll, Finance, Legal, and Talent Acquisition to ensure people operations run smoothly and scalably Contribute to the continuous improvement of P&C processes, systems, and frameworks as ROLLER scales globally About You You’re an experienced and commercially minded People & Culture professional who knows how to build trusted relationships, influence leaders, and drive meaningful outcomes in high-growth environments. You’re equally comfortable sparring with Executives on people strategy, as you are rolling up your sleeves and crunching people data or supporting a performance meeting. This role requires someone who thrives in ambiguity and can operate autonomously, confidently from day one. You’ll likely bring: 8+ years’ experience in HR / People & Culture, having help a Business Partner / Advisory role, ideally within technology or high-growth environments Proven experience partnering with Executive and Senior Leaders across globally distributed teams Strong business partnering capability across organisational design, leadership development, performance management, engagement, and change management Experience supporting technical organisations such as Engineering, Product, Design, or IT teams is highly regarded Strong understanding of employment legislation and HR best practices, ideally across multiple regions Experience managing complex employee relations matters with sound judgment and pragmatism Strong appetite to be a hands-on executor Excellent communication, stakeholder management, and influencing skills A collaborative, adaptable, and solutions-focused approach Experience working with HRIS platforms and people analytics tools (we are on HiBob) We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We’re looking for candidates with the proficiency and curiosity to embrace AI and technology — not just as a technical skill, but as a core competency to help us achieve big goals. Perks! 🚀 You get to work on a category-leading product that customers love in a fun, high-growth industry - check our Capterra and G2 reviews. 🎉 Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen! 💙 Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more. 🍼 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers 💡 Work with a driven, fun, and switched-on team that likes to raise the bar in all we do. 📚 Individual learning & development budget plus genuine career growth opportunities as we continue to expand!