Account Manager, Canada at Roku in Toronto, Ontario, CA

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

At Roku, we like to say that there are no bystanders, which is as accurate in the advertising team as it is in every other facet of the company. We work together to ensure our clients understand this new world of advertising, make the best possible decisions to support their own goals, and drive advertiser interest and engagement across the board.

Sound like fun?

About the role

The successful candidate will be a vital link between our clients and Roku’s campaign delivery teams, which requires someone with a passion for data, process, and customer success and will enjoy aligning closely with other cross-functional groups. You will help the sales team maximize strategic solutions, which directly impact our ability to deliver and exceed on client’s marketing and advertising objectives. This position requires strong communication skills and attention to detail in a fast-paced sales environment. As we look to grow our advertising strategy within Canada, you will be excited to play a key role in translating customer advertising objectives into data-driven, effective advertising packages.

The estimated base salary for this position is between CAD72,000 - CAD86,400 annually.

This role is eligible for equity awards and incentive compensation/commissions.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This posting is to fill a vacancy on our team, unless otherwise noted. This role is eligible for health insurance, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. Roku uses AI tools in its recruiting processes.

What you will be doing

• As an Account Manager, you will work to support the Canadian ad sales team. Account Management team members at Roku are involved in each step of the sales cycle, from planning & presale to launch, execution, reporting & billing, serving as the lead day-to-day POC for advertiser/ad agency relationships on campaign management
• Pro-actively manage renewal for current clients
• Partner closely with ad operations & other business operations teams on campaign activations & optimizations
• Frequent monitoring & reporting campaign status to key stakeholders –including external and internal campaign updates, recaps & useful insights, screengrabs, and video captures
• Ensure on-time & ease of launch for clients for all product offerings
• Serve as the liaison between the client, Roku creative services, and ad operation teams –support Roku best practices & ad guidelines on design and approach for assets
• Provide regularly scheduled communications and campaign updates with clients and internal stakeholders –you are responsible for keeping all parties informed and on schedule, a monumental and complex task
• Present insights, data & campaign metrics during client meetings
• Support Roku billing efforts for our clients from invoice to payout

We're excited if you have

• 3+ years’ experience in account management/client services at an ad tech company or media planning at an agency
• Experience in display and video advertising with a premium publisher or agency, programmatic video executions and workflows, working in or trading within DSP platforms, and report creation and interpretation via Salesforce, Excel, PowerPoint & Looker
• Must be driven, highly organized self-starter with a bias towards action and an eye towards prospecting, driving team business development goals
• A growth mindset with a passion for learning & development. Be comfortable in the grey. Bring a positive demeanor and an intrapreneurial spirit knowing the functionality of the job today could be vastly different than yesterday and tomorrow
• Strong desire for collaboration, creative brainstorms, and proactive client engagement
• Familiar with commercial digital ad serving tools for video and display
• Analytical, project management, deadline-drive, and process-oriented personality
• Self-starter, comfortable working in a fast-paced, growing environment
• Located in Toronto and committed to a hybrid office policy

#LI-SS1

What's Roku's approach to hybrid working?

Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance.

What are some of the benefits?

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.

What should I know about Roku's culture?

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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