IT Support Coordinator at Rocky… · Greenwood…

Summary: Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care, has an exciting opportunity for an IT Support Coordinator. In this role, you will provide technical support to healthcare professionals, ensuring that the technology used for patient care operates smoothly and efficiently.

Responsibilities:
- Provides initial Help Desk Support by troubleshooting and resolving routine computer, printer, & copier help desk requests
- Assists in network and end user support by answering calls, documenting incidents and requests for service, setting up user accounts, and assisting user with answering questions
- Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards
- Assists in answering calls from end users and troubleshoots and resolves routine computer, printer, & copier requests
- Provides basic computer maintenance to achieve optimum PC performance, including check disk, defragmentation, and electronic mail box assistance
- Escalates non-routine issues to next level of support
- Documents and maintains records of end user issues, network issues, support, vendor communications, and hardware/software orders and shipping
- May assist coworkers with computer systems operations including maintenance; hardware purchasing, shipping, and receiving; and hardware/software installation
- May set up and delete user ID’s and passwords in practice management systems and submits requests to the corporate office for user accounts in file server and email systems

Required Qualifications:
- High School Degree with an affinity for Information Technology
- Excellent customer service skills
- Hands on knowledge of MicroSoft Office Suite applications

Preferred Qualifications:
- Associates Degree in Information Technology, related field, or equivalent work experience
- Prior computer networking experience

Required Skills: Help Desk Support, Computer Networking, Microsoft Office Suite, User Account Management, Hardware Installation, Software Installation

Benefits: Health, dental, and vision plans, Wellness program, Health savings account, Flexible spending accounts, 401(k) retirement plan, Life insurance, Short-term disability insurance, Long-term disability insurance, Employee Assistance Program, PTO, Holiday pay, Tuition reimbursement, Employee paid critical illness and accident insurance