Customer Success Specialist at Rockwell… · Santiago

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As Customer Success Specialist in our team plays a critical role ensuring customer satisfaction, encouraging long-term relationships, and driving business growth. You will be the primary contact for customers, aligning their needs with our solutions while identifying opportunities for expansion and continuous improvement. If you succeed in a customer-focused environment and have experience delivering exceptional service, this position is for you.

Your Responsibilities

• You will manage a portfolio of assigned accounts, driving adoption, retention, expansion, and renewal activities.
• Partner with customers and Rockwell Automation Authorized Distributors to maximize customer value, improve adoption, and support business outcomes throughout the customer lifecycle.
• Build trusted relationships with customer stakeholders and key distributor contacts.
• Monitor customer health indicators, product usage, and engagement trends to proactively identify risks and growth opportunities.
• Conduct customer onboarding, health checks, business reviews, and value realization discussions.
• Support customers with inquiries related to services, pricing, subscriptions, licensing, and technical information.
• Provide budgetary quotations and service configurations according to regional requirements.
• Ensure on-time renewals and achievement of individual and team performance goals.
• Identify and support upsell, cross-sell, and expansion opportunities within existing accounts.
• Collaborate with Sales, Customer Care, Business Units, and Channel Partners to resolve customer issues and improve customer satisfaction.
• Utilize Salesforce to effectively manage customer opportunities, forecasting, and account activities.
• Analyze customer and business data to support decision-making and portfolio management.
• Drive continuous improvement initiatives to enhance customer experience and operational efficiency.
• Communicate the value of Rockwell Automation solutions and help customers achieve measurable business outcomes.

The Essentials – You Will Have

• Bachelor's degree in Business, Engineering, Information Technology, or a related field.
• Experience in Customer Success, Account Management, Renewals, Sales Support, or customer-facing roles.
• Experience managing a portfolio of customers and driving customer engagement activities.
• Experience with CRM tools such as Salesforce.
• Fluency in Spanish and English

The Preferred – You Might Also Have

• Experience in Customer Success roles.
• Familiarity with Annual Recurring Revenue (ARR) processes.
• Strategic vision for the future of the brand and the company.
• Passion and for our products and services.
• Address complex commercial issues and develop solutions.
• Holistic approach to understanding interconnected systems.

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development... and other local benefits!

Modality: Hybrid

You will report to: CUSTOMER SUCCESS TEAM LEADER

We believe that employee diversity is a key element of our common future. We provide opportunities for talent development and growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.