UX Research Intern, AI Experience at Rocket Lawyer in Remote

Summary: Rocket Lawyer is the largest online legal service platform in the world, dedicated to providing affordable legal services. As a UX Research Intern focused on AI Experience, you will support research initiatives for the Copilot AI workstream, helping to understand customer interactions with AI features and contributing to the research lifecycle. Responsibilities: - Assist in planning and coordinating moderated user interviews, including recruiting, scheduling, and participant communications - Take detailed notes during interviews and help synthesize findings into key themes and insights - Support qualitative coding and analysis of research sessions - Contribute to research artifacts such as insight summaries, journey maps, and presentations - Help maintain research documentation and organize insights in shared repositories - Partner with more senior designers and product teams to understand research goals and hypotheses - Support concept testing and usability evaluations for new Copilot AI features - Assist in identifying patterns related to user trust, prompting behaviors, and human-AI workflows - Learn how qualitative findings connect to product metrics and experimentation outcomes - Collaborate with product managers, designers, and engineers throughout the research lifecycle - Participate in research readouts, team reviews, and critiques - Learn how to balance multiple research tasks in a fast-paced environment with guidance from your manager - Stay curious about AI, emerging technologies, and user research best practices Required Qualifications: - Currently pursuing or recently completed a degree in Human-Computer Interaction, Psychology, Sociology, Design, or a related field - Strong interest in UX research, AI experiences, and understanding user behavior - Foundational knowledge of qualitative research methods (e.g., interviews, usability testing, surveys) - Strong organizational and note-taking skills - Clear written and verbal communication skills - Ability to collaborate in cross-functional teams and learn in a fast-moving environment Preferred Qualifications: - Experience conducting user interviews or usability tests (academic or internship experience welcome) - Familiarity with research tools such as Dovetail, UserTesting, Lookback, or similar platforms - Exposure to AI products or interest in human-AI interaction - Basic understanding of product experimentation or analytics - Interest in legal tech, fintech, or other regulated industries Required Skills: Qualitative research methods, User interviews, Usability testing, Research tools - Dovetail, Research tools - UserTesting, Research tools - Lookback, AI experience, Product experimentation, Clear written, Collaboration in cross-functional teams Benefits: Equity grant