Rochester Motor Cars→
Fixed Operations Support Administrator at Rochester… · Rochester
Skills
Job Description
Fixed Operations Support Administrator
Department: Shared Services
Reports to: Fixed Operations Administrative Lead
Salary Range: $22 - $26
Job Summary
The Fixed Operations Support Administrators will support delegated stores by completing service contract/ fleet/OEM submissions and payments, and closing repair orders in the Dealer Management System, input pricing when needed, and back up to our Fixed Operations Service Administrators & Warranty Administrators.
Core Responsibilities
Daily
Close repair orders for delegated stores
Service contract authorization submissions
Service contract payments posted to DMS
OEM/Fleet/Road hazard/LTPG submissions
Resolve claim errors
Input or correct pricing on ROS
Weekly
Review open RO report and ensure they are closed in a timely manner
Review accounts within DMS
Monthly
One on One with Fixed Operations Team Lead
Month-End
Ensure all open RO’s that can be closed for the month, are closed
Quarterly
Review accounts with Fixed Operations Team Lead
Year-End
Review all accounts by end of January to ensure they are ready for audit
If any 12^th^ month adjusting entries need to be completed, this needs to be communicated to Fixed Operations Team Lead by Dec 31^st^.
Ensure account transaction descriptions and supporting documentation for bodyshop accounts are saved to the M drive for December GL
Other Responsibilities
Maintain the integrity of the FTC regulations
Complies with the employee handbook, company, & departmental policies
Cross training
Organizing and maintaining paperwork
Job Requirements
- Strong analytical skills and a sense of urgency
- Previous automotive accounting experience preferred, but not necessary.
- Team player focused on efficiency and accuracy.
- Strong communication skills via email/phone
- Good organization skills with attention to detail
- Critical thinker and effective time manager
- Experience with Microsoft Office/Excel
- High School Diploma
- 2 years of administrative experience
Universal Responsibilities
- Adhere to the Rochester Motor Cars mission, vision and values in all situations.
- Follow and utilize the Rochester Motor Cars philosophy of 1-2-3-4-5.
- Customer Enthusiasm
- Employee Satisfaction
- Financial Performance
- Market Effectiveness
- Ongoing Improvement
- “Grow people, make friends and do good.”
- Exhibit personal excellence by setting high standard of performance. Consistently meet or exceed quality standards and requirements.
About Rochester Motor Cars
At Rochester Motor Cars our goal is to be an industry leader and provide unmatched quality automotive products and services. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Competitive compensations and benefits, including medical, dental, paid time-off, STD/LTD, 401k and life insurance are offered to full-time employees.
Additional duties may be assigned by the Fixed Operations Team Lead and job description subject to change at management’s discretion.