CX Writer - Octopus by RTG - Remote - Immediate… at robusta · Cairo

We are looking for a CX Writer to join our team and help create clear, engaging, and customer-centric experiences across digital and customer touchpoints.

The ideal candidate will combine strong writing and communication skills with a solid understanding of Customer Experience (CX), customer journeys, Voice of Customer (VOC), and user needs. You will work closely with CX, Product, UX/UI, Marketing, and other cross-functional teams to turn customer insights into effective content and communication.

Key Responsibilities

• Create and optimize customer-facing content across different customer touchpoints and channels.

• Translate customer insights, feedback, and Voice of Customer (VOC) data into clear and customer-centric content.

• Review customer journeys and identify opportunities to improve communication, messaging, and overall customer experience.

• Develop and refine content for digital products, services, customer communications, FAQs, guides, notifications, and other customer touchpoints.

• Ensure content is clear, consistent, easy to understand, and aligned with the customer journey.

• Collaborate with CX, Product, UX/UI, Marketing, and business teams to ensure content supports both customer and business objectives.

• Conduct research and analyze customer feedback to understand customer needs, pain points, and expectations.

• Support customer journey mapping and identify content or communication gaps across different stages of the journey.

• Participate in usability testing and incorporate customer feedback into content improvements.

• Contribute to service and product launches by developing or reviewing customer-facing communication and content.

• Maintain consistency in tone, terminology, and messaging across customer touchpoints.

• Use data and customer feedback to continuously measure and improve the effectiveness of customer communications.

• 3+ years of experience in Customer Experience, CX Content, UX Writing, Content Writing, Customer Communications, or a related field.

• Strong writing and editing skills with the ability to simplify complex information and communicate it clearly.

• Strong understanding of customer journeys, customer pain points, and customer-centric design.

• Experience working with Voice of Customer (VOC), customer feedback, or customer research.

• Experience creating customer-facing content for digital or service environments.

• Good understanding of UX principles, usability, and information architecture.

• Ability to work collaboratively with cross-functional teams including Product, UX/UI, Marketing, and CX.

• Strong analytical and problem-solving skills with a data-driven mindset.

• Excellent communication and stakeholder management skills.

• Excellent command of English and Arabic, both written and spoken.