Customer Experience Associate, Pathway at Robinhood in Westlake, TX

Summary: Robinhood is on a mission to democratize finance for all and is seeking a Customer Experience Associate for their Pathway Program. This role involves delivering exceptional customer service through various channels while gaining foundational knowledge in financial services and obtaining necessary licenses to become a registered broker. Responsibilities: - Participate in the CXR Pathway Program, including: - Introduction to licensing with paid study time - Foundational training and proficiency - Completion of licensing - Registered Representative training and proficiency - Transition into team alignment and production, which includes: - Delivering an outstanding customer experience through chat, email, and phone - Acting as the voice of the customer by identifying and sharing feedback for service improvements - Growing financial services expertise and developing proficiency in a range of financial concepts Required Qualifications: - Self-starter and ambitious learner comfortable in a fast-paced, evolving support environment - Ability to embrace skill development through coaching, feedback, and goal setting - Commitment and resilience to achieve licensing and Registered Representative proficiency over 26 weeks - Strong independent judgment, adaptability, and ability to prioritize in a multi-task environment - Excellent verbal and written communication skills with a passion for customer support - Comfort providing support across channels including phone and written formats - Ability to defuse customer anxiety and deliver outstanding service - Willingness to work flexible schedules, including evenings and weekends, as needed Preferred Qualifications: - Bachelor's degree or relevant experience in financial services - Existing FINRA SIE license - Prior experience in customer support Required Skills: FINRA SIE license, Series 7 license, Series 63 license, Registered Representative proficiency, Customer support, Financial services expertise Benefits: Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching., Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents., Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more., Employer-paid life & disability insurance, fertility benefits, and mental health benefits., Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!, Exceptional office experience with catered meals, events, and comfortable workspaces., Introduction to licensing with paid study time