Customer Planner at Robert Bosch · Glenrothes

companyDescription At Bosch Rexroth, everything revolves around movement and the success of our customers. With our networked drive and control technologies as well as digital solutions, their machines and systems work efficiently, safely and powerfully. We offer components, system solutions and services for mobile and industrial applications as well as for factory automation. In all areas, we value the know-how and commitment of our employees and enable dynamic careers in an international environment. Around 33,800 people in over 80 countries - and one corporate purpose: "We move industries to make our planet a better place." Do you want to make a difference? Then we look forward to receiving your application to Bosch Rexroth AG. At our plant in Glenrothes, Scotland we design, develop and produce radial piston motors working in partnership with world renowned international OEM’s in industries such as material handling, construction and forestry machinery. jobDescription Create and process both individual orders and complex scheduling agreements for our radial piston motors. Review customer orders, ensuring they align with agreed parameters. Confirm delivery dates and level demand across weeks, balancing internal and external capacity constraints to achieve efficiency. Be the proactive voice for our customers! Track open orders and backlog, proactively communicating any delays or problems, and finding creative solutions to not just meet, but exceed their expectations. Collaborate closely with our internal departments, ensuring orders are fulfilled on time and everyone knows the customer needs. Coordinate preponements and postponements in close collaboration with relevant departments. Liaise with our dispatch team to arrange special transports or even airfreight when time is of the essence. Maintain and develop regular customer communications, establishing yourself as their trusted first point of contact and even handling first-level customer escalations. Partner with customers to establish rolling forecasts and analyse order patterns, helping us verify forecast accuracy and anticipate future needs. Create reports and regularly track key performance indicators, providing valuable data to support continuous improvements. Actively support the continuous improvement of processes and procedures within the department, including identifying and implementing enhancements within SAP. Maintain meticulous order by ensuring easy and complete access to all relevant data through appropriate archiving of files. qualifications A strong understanding of order fulfilment processes and supply chain dynamics. Proven experience working with an ERP system (preferably SAP), particularly in order processing. Exceptional communication and interpersonal skills, with a natural ability to build rapport. A customer-centric approach, always putting the customer's needs first. A keen eye for detail and a commitment to accuracy. Proactive problem-solving skills and a solution-oriented mindset. additionalInformation Why Bosch Rexroth? A range of benefits are available including employee discounts, various sports and health opportunities, on-site parking You will be required to evidence your right to work in the UK, as we are unable to sponsor the employment of international workers in this role. International applicants would not be provided with a Skilled Worker visa for this role and will only be able to take up this role if they can demonstrate an alternative right to work in the UK You will be required to evidence your right to work in the UK, as we are unable to sponsor the employment of international workers in this role.