Driver Processing & Onboarding Specialist at Roadrunner · Downers…

Driver Processing & Onboarding Specialist

Location: Downers Grove IL

The Driver Processing & Onboarding Specialist plays a critical supporting role in Roadrunner’s growth engine. While recruiters focus on attracting and closing high-quality owner-operators, this role owns the precision work that turns accepted candidates into productive, retained drivers. Success means clean, fast processing, seamless handoffs, and early-tenure support that protects both hiring velocity and long-term retention.

This position sits at the intersection of compliance processing and onboarding execution. You will maintain rigorous documentation standards, eliminate friction between recruiting, Safety, and Orientation, and help ensure every new driver starts strong. By building depth in these functions, you free the recruiting team to stay focused on pipeline and closing while strengthening overall operational reliability.

What you’ll do

Own driver processing with accuracy and urgency

• Manage the complete post-offer processing workflow, including collection, verification, and organization of all required compliance documentation.
• Review and process MVR, PSP, Clearinghouse, background, and related consumer reports; flag issues early and escalate appropriately.
• Maintain real-time accuracy in Tenstreet and related systems so pipeline status and compliance visibility remain current for the entire team.
• Prioritize processing queues based on start dates, business demand, and risk level.

Drive clean, timely onboarding coordination

• Partner closely with Safety, Orientation, Fleet, and recruiting teams to eliminate bottlenecks and keep drivers moving toward orientation without delay.
• Communicate required documents and next steps clearly to candidates; follow up persistently while maintaining a professional, supportive tone.
• Track outstanding items, resolve discrepancies, and ensure every file is complete and audit-ready before orientation.
• Support orientation logistics and early-tenure check-ins that reinforce expectations and reduce early turnover.

Maintain operational excellence in systems and data

• Update applicant and new-hire records, notes, and statuses in the ATS/CRM with precision and in real time.
• Support reporting accuracy and pipeline health visibility for recruiting leadership and cross-functional partners.
• Identify recurring process friction points and recommend practical improvements.
• Uphold strict adherence to established workflows, compliance standards, and data integrity requirements.

Strengthen retention through process and communication

• Set clear, accurate expectations with new drivers regarding documentation timelines, orientation, and early performance standards.
• Stay engaged through the onboarding window to address concerns early and support a successful start.
• Help create a consistent, professional candidate and new-hire experience that reflects Roadrunner’s culture of safety, professionalism, and performance.

Build bench strength for the recruiting function

• Serve as a reliable backup for high-volume processing and onboarding support during peak hiring periods.
• Share market and process feedback that helps the broader team improve speed and quality.
• Model disciplined execution in a fast-paced, metrics-aware environment.

What you bring

• 2+ years of experience in recruiting operations, talent processing, compliance coordination, high-volume administrative support, or related work in transportation, logistics, or staffing.
• Familiarity with driver qualification processes, Tenstreet (or similar transportation ATS/CRM), MVRs, PSP, Clearinghouse, and basic ability to review consumer reports for red flags.
• Strong organizational discipline, attention to detail, and follow-through under time pressure.
• Proven ability to manage multiple priorities, track deadlines, and maintain accurate real-time system updates.
• Clear, professional communication skills—comfortable working with candidates, recruiters, and cross-functional partners by phone and email.
• Comfort operating in a fast-paced, process-driven environment while identifying opportunities to improve workflows.
• Transportation or driver-related experience preferred but not required; willingness to learn Roadrunner’s specific compliance and onboarding standards is essential.

How you operate

• You treat documentation and system accuracy as non-negotiable.
• You update Tenstreet and related systems in real time so the team always has current visibility.
• You prioritize based on start dates and business impact, not just volume.
• You escalate issues early instead of letting them sit.
• You communicate clearly and professionally with candidates while keeping momentum high.
• You stay calm and organized when volume spikes or timelines tighten.
• You follow process with discipline while looking for practical ways to remove friction.
• You understand that clean processing and smooth onboarding directly protect hiring velocity and early retention.

About Roadrunner

We’re not just moving freight; we’re reimagining long-haul shipping. Our Smart Network™ offers more direct long-haul metro-to-metro routes than any other nationwide LTL carrier in the United States, with service extending into Canada and Mexico and terminals across 40+ metro markets. Powered by AI and machine learning, our operations platform ensures real-time tracking, custodial control, and full shipment visibility. With driver teams executing over-the-road (OTR) moves—and no freight moving on rail—customers experience industry-leading transit times, minimal rehandling, and dramatically reduced risk of loss or damage.

Our 900+ owner-operators benefit from scheduled freight, fewer touches by design, consistent long-haul density, and a differentiated metro-to-metro model that creates predictable earning opportunities.

This precision and performance have earned Roadrunner national recognition by over 3,000 shippers, and was ranked this year #1 in Operations, #1 in Technology, and #1 in Value in the Quest for Quality Awards, as well as honors as a Top 100 Trucking Company by Inbound Logistics and a Top Tier Service Carrier by Mastio.

We’re growing fast. Roadrunner is building something special with great people, a winning culture, and a differentiated service offering in the marketplace. Join us today to grow your career.

We Run Safe. We Run Smart. We Run Together.

Compensation & Setup

• Base salary: $20.00–$21.00 (commensurate with experience)
• Location: Onsite – Downers Grove, IL
• Benefits: Full benefits package including medical, dental, vision, 401(k), and PTO

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Physical Demands

• Moderate physical activity performing non-strenuous daily activities of an administrative nature.
• While performing the duties of the job, the employee is regularly required to sit, reach/handle items, work with the fingers, and talk and hear others in conversations via the phone or in person.
• The employee is occasionally required to walk and stand for long periods of time.

Work Environment

• The noise level is moderate based on general conversation tones, ringing phones, and laser printer operation.
• Work in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation; occasional outside events in non-environmentally controlled conditions.

The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all-inclusive. The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.

Roadrunner is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you.

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