Internet Lead Manager at RNR Tire Express in Jonesboro, AR

Description

RNR Tire Express is a national franchise retailer that provides safe, quality tires and wheels with affordable payment options.

At RNR we have built a culture around “SERVING our customer and not just providing them customer service”. We support and empower our employees with excellent training and tools which enables them to provide our customers with a unique and exceptional experience.

RNR Tire Express started as a family business over 20 years ago in a small shop located in Tampa, Florida. Since then, we have grown to over 160 stores across 26 states, and continue to open more locations across the country each year. While we have expanded far beyond that little shop in Tampa, we have never lost our core value of FAMILY.

At RNR, we believe having a healthy work / life balance is critical to the success of our team. That is why we offer flexible schedules and are closed every Sunday to make sure you don’t miss out on the most important moments in life.

We also believe in rewarding our team for their hard work, which is why our hourly pay and commission structure is one of the best in the business.

At RNR Tire Express, we understand that happy employees make for a productive team. We work to accomplish that by providing outstanding benefits.

• Two Medical Plan Options
• Health Savings Account
• Dental & Vision
• Employer Paid Life
• 401(k) with Company Match
• Paid Vacation
• Employee Assistance Program
• And More

About the Role

The Internet Lead Manager is responsible for handling online leads, delivering fast,

professional responses, and turning digital inquiries into kept appointments and sold

deals. This role owns the follow-up process, CRM accuracy, and core internet lead KPIs.

Requirements

• Respond quickly to internet leads from website, third-party sources, calls, and chats.
• Qualify customers, document details in the CRM, and set confirmed appointments.
• Execute consistent phone, text, and email follow-up until contact or close.
• Track and report key metrics such as response time, contact rate, an appointment/show rates.
• Work closely with sales and marketing teams to improve lead quality and conversion.

Qualifications

• Experience in BDC, internet sales, or inside sales (automotive or retail preferred).
• Strong phone, text, and email communication skills.
• Comfortable working in a fast-paced, goal-driven environment.
• Proficient with CRM/lead management tools and basic reporting.