Rivia Mind→
Mental Health Outreach Coordinator -… at Rivia Mind · New York…
Skills
Job Description
Get to Know Rivia Mind
At Rivia Mind, we believe great mental health care begins with a human connection.
Where We Are: We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments.
How We Support: With a 360° view of each individual, we provide compassionate, science-based care that honors the full complexity of a person’s biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination. Click Here to learn more about our services.
Thrive Together: 🌟 Our shared North Star unites us to provide the best patient experience.
At Rivia Mind, we cultivate a collegial culture rooted in:
- A foundation of shared values and reciprocal support
- A mindset of curiosity, learning, and growth
- A spirit of warmth, openness, and authentic connection
Together, we turn challenges into opportunities, and every team member helps shape the future of care at Rivia Mind.
Job Summary
Application Window: Until March 17th, 2026
- 2 days of in-person training in NYC within the first 2 weeks
Job Responsibilities & Qualifications
We are looking for a highly motivated self-starter with a passion for improving access to mental healthcare resources. The Outreach Coordinator develops new referral relationships and supports ongoing existing relationships with established referring organizations. Referrals will stem from entities such as colleges and universities, primary care practices, specialists, community partners, private practice, health systems, clinics, etc. The Outreach Coordinator represents Rivia Mind in the market and will showcase knowledge of all applicable service offerings and attributes. This role will share feedback on market response to outreach messaging and provide insights on new referral sources. As part of our Growth team, the Outreach Coordinator will support efforts to help individuals and larger organizations understand the value of Rivia Mind and to establish and grow our referral volume from these entities.
Responsibilities
(70%) Referral Generation & Conversion: Proactively identify, engage, and secure new referrals through new and emerging referral partner organizations to drive growth.
- Engage in frequent (average 10 per week) travel within assigned territory for onsite drop-ins to new, emerging, or existing referring organizations, onsite meetings, B2B, and B2C events.
- Implement direct sales efforts, including cold calls (average 30 per week), targeted email campaigns (average 100 per week), and print materials delivered during onsite visits.
- Participate in extended travel for territory roadshows, networking events, or conferences, as required (average 3-4 per quarter).
- Utilize data insights such as recent new referral sources, recent new patient location, etc., to identify new referral source opportunities and tailor sales messages to the respective audience.
- Collaborate with the Marketing team to ensure the delivery of all digital and print materials to prospective partners, and outreach messaging is aligned with Rivia Mind’s messaging framework.
- Maintain accurate records in Salesforce CRM to track outreach efforts, onsite visits, and relationship status, noting potential for referral growth with detailed notes regarding referral process, patient mix, and strategic next steps.
- Provide feedback and insights on outreach patterns and where opportunities exist or are lacking to inform the overall outreach strategy. Share findings and collaborate with peers to drive overall team growth and understanding.
- Capitalize on organic provider referrals through outreach aimed at establishing a robust referral pipeline.
- Prepare reports on referral lead generation, conversion rates, engagement, and outcomes to assess performance against territory goals.
- Regularly engage in territory mapping to understand key hospital systems, primary care groups, colleges, and insurance networks to optimize strategic outreach and relationship-building efforts.
(20%) Referral Partner Relationship Management: Maintain and nurture relationships with existing referring organizations, specifically with individual referring providers, to enhance referral volume and partner satisfaction.
- Maintain consistent communication with referral partners to ensure ongoing engagement and satisfaction with at least quarterly, ideally monthly, check-ins either virtually or in-person.
- Conduct routine onsite visits and meetings to strengthen relationships, address concerns, and offer tailored solutions.
- Monitor partner feedback on the referral process and patient experience, promptly addressing any issues in coordination with Operations.
- Develop customized strategies to enhance partnerships and foster long-term referral collaborations with individual providers while leveraging those relationships to open new referral relationships within an organization.
- Support the ongoing development of target referring partners in alignment with the outreach strategy and insights learned from outreach activities.
(10%) Department Collaboration: Collaborate with internal teams to support multi-territory referral strategies and outreach efforts.
- Provide weekly updates on new and existing referral relationships.
- Actively participate in company-wide and departmental meetings.
- Collaborate and engage with the Relationship Management team to share best practices, support team growth, and support conversations regarding outreach approach.
- Promote a positive work culture that fosters collaboration, personal well-being, and self-improvement.
- Perform other duties as assigned by the department supervisor.
Qualifications
Required Education Level: Bachelor's Degree
Education Details: Bachelor’s degree in business, marketing, healthcare, clinical field, or related discipline.
OR - a minimum of 3-4 years of progressive experience in mental/healthcare sales, referral relationship development, or healthcare business development.
Additional Qualifications, Skills & Attributes
Two to four years of experience developing and maintaining referral relationships in an outreach-related role - OR - prior Sales/Business Development Representative experience.
- Excellent interpersonal skills include the ability to interact effectively and professionally with individuals at all levels, both internal and external.
- Must be able to manage multiple tasks/projects simultaneously within inflexible time frames.
- Experience in finding prospective new referents, soliciting new business and closing on sales opportunities.
- Proven track record of cold calling, outbound sales and CRM records management is required.
- Salesforce Experience is a plus.
- Extensive experience managing, analyzing, and reporting on various data attributes
- Ability to build & sustain genuine and impactful relationships
- Creative thinker with a strategic mindset and self-starter mentality
- Located within 25 miles of a major metropolis
- Comfortable working autonomously in a remote and multi-location environment
- Equipped with a valid driver's license in good standing, proof of acceptable auto insurance & a reliable vehicle to conduct site visits and attend certain events
- Exposure to or interest in developing expertise in university counseling centers, B2B, and/or B2C conversions
- Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company-wide platforms/software like Monday.com and EHR/EMR platforms when applicable)
- Intermediate computer skills and technical aptitude required
- Willingness to learn about behavioral healthcare and be conversant in industry terminology.
Benefits
Benefits That Support You, Personally and Professionally
At Rivia Mind, we know that providing exceptional care starts with caring for our team. That’s why we offer a comprehensive, thoughtfully designed benefits package that supports your health, financial wellness, growth, and overall well-being—so you can thrive in work and life.
Learn more here.
- 3 weeks of front-loaded PTO + 9 paid holidays
- Annual office closure (Dec 25–Jan 1)
- Annual Impact Days for volunteering or professional development
- 401(k) with employer match
- Referral bonus potential
- Annual Continuing Education (CE) Stipend + Flexible Benefit Reimbursement
- Medical, dental, and vision insurance — with EAP and additional wellness programs
- Voluntary benefits, HSA, DCA, FSA (based on plan), transit & parking options
- Bereavement leave (including pet bereavement)
We’re a community of clinicians and care-minded professionals who believe in sustainable practice, personal growth, and compassionate support. Come thrive with us.
Compensation & Employment Details
Total Compensation Potential: Up to $71,300 to $78,200 (Base + Bonus
Base Pay Range: $62,000-$68,000 per year
Pay Type: Salary
Bonus Potential: Up to 15% Annually, Based on Quarterly Performance Metrics and paid out Quarterly
Department: Relationship Management
Reports To: Director of Outreach & Partner Success
Supervisees: NONE
Employment Status: Full Time
Exemption Status: Exempt
Work Schedule:
Generally, within 8 am - 6 pm, Monday to Friday, with occasional flexibility depending on travel, conferences, etc.
Remote with Travel - 1-2 days per week traveling, remaining days working remotely.
Compensation Determination: The pay range listed reflects the minimum and maximum base salary for this role, determined through an internal compensation assessment that considers similar labor markets to our practice across the United States. Actual compensation is influenced by compensable factors such as location, role responsibilities, required skills, relevant experience, qualifications, role level, and applicable credentials. It is uncommon for an individual to be hired at or near the top of the posted range. In addition to base salary, total compensation may include bonuses, commissions, or other incentives depending on the role.
Location Eligibility: At this time, we are only able to consider applicants whose primary residence is in one of the following states within the United States of America: Connecticut, Florida, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas. Because this is not a solely on-site role, your primary residence must remain in one of these approved states. Please note that residing outside of these states—even temporarily—may result in employment eligibility issues, tax implications, or other regulatory concerns. If your location changes or you're based elsewhere, we encourage you to stay connected for future openings.
Equal Opportunity Employer: Rivia Mind is an Equal Employment Opportunity Employer. It is the policy of Rivia Mind to provide equal employment opportunities without regard to race, color, ancestry, religion, sex, gender identity or expression, pregnancy, age, ethnic or national origin, immigration or citizenship status, hair, weight, height, disability, marital status, veteran status, sexual orientation, genetic information/GINA, political affiliation or activity, or any other protected characteristic under applicable law. It is also the policy of Rivia Mind that qualified individuals with disabilities receive equal opportunity regarding job application procedures, hiring, and all aspects of the employment process. Rivia Mind is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Rivia Mind to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform the essential job functions, and/or to receive other benefits and privileges of employment, please contact us directly.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants must be authorized to work in the United States. We are unable to sponsor work visas at this time.
This is in accordance with applicable federal, state, and local laws, including Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and the Genetic Information Nondiscrimination Act.
If you need assistance or accommodation due to a disability during the application process, please contact our Talent Acquisition team at talentacquisition@riviamind.com.