Automotive Service Advisor

Description of the role:

We are seeking an experienced Automotive Service Advisor to join our team at Riverview Chevrolet GMC in North Huntingdon, Pennsylvania. As an Automotive Service Advisor, you will be the main point of contact for customers who require maintenance or repair services on their vehicles. Your role will involve delivering exceptional customer service, providing accurate service estimates, and ensuring the smooth coordination of vehicle repairs.

Responsibilities:

• Interact with customers to determine their vehicle service needs.
• Asses and diagnose customer vehicle concerns.
• Provide detailed explanations of service recommendations and estimates to customers.
• Schedule and prioritize vehicle repairs.
• Coordinate with the service team to ensure timely and accurate completion of repairs.
• Maintain accurate records of customer interactions and service history.
• Handle customer complaints or issues in a professional and timely manner.

Requirements:

• Prior experience as an Automotive Service Advisor or similar role.
• Strong knowledge of vehicle maintenance and repair procedures.
• Excellent communication and customer service skills.
• Ability to provide accurate service estimates and recommendations.
• Organizational and time-management skills.
• Computer proficiency, including experience with automotive service software.
• High school diploma or equivalent.

Benefits:

• Competitive salary
• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and vacation.
• Employee discounts on vehicle purchases and service.

About the Company:

Riverview Chevrolet GMC is a leading automotive dealership located in North Huntingdon, Pennsylvania. We are committed to providing exceptional customer service and high-quality vehicles to our customers. With a team of dedicated professionals, we strive to exceed customer expectations and create a positive and rewarding work environment.