IT Administrator at Riverside Technologies in Milton, PA

Job Summary:

We are seeking a motivated and technically skilled IT Systems Administrator to join our internal IT team. This position provides end-user support, administers on-premises and cloud systems, and helps maintain secure, reliable, and scalable technology infrastructure.

The ideal candidate is a practical problem solver who enjoys helping users, troubleshooting complex issues, and working across Windows, Linux, networking, cloud, and cybersecurity technologies. The role includes participation in an on-call rotation, periodic travel, and hands-on installation of server, storage, networking, and rack-mounted equipment.

What You’ll Be Doing:

End User & Help Desk Support

• Provide technical support to internal end users.
• Troubleshoot hardware, software, identity, access, connectivity, and system issues.
• Respond to requests through the ticketing system, email, phone, chat, and deskside support.
• Configure and deploy desktops, laptops, mobile devices, peripherals, and business software.
• Create and maintain technical documentation and knowledge base articles.
• Train users on technology best practices and security awareness.

Systems & Cloud Administration

• Administer and support Windows Server, Windows desktop, and Linux environments.
• Manage Microsoft 365, Microsoft Entra ID, Exchange Online, Teams, SharePoint, and related services.
• Administer Microsoft Azure resources, identity, access controls, and cloud security configurations.
• Perform maintenance, patching, monitoring, upgrades, and lifecycle management.
• Support backups, recovery testing, business continuity, virtualization, and server deployments.
• Monitor system availability, performance, capacity, and cloud cost trends.

Networking & Security

• Configure and troubleshoot switches, firewalls, wireless networks, VPNs, and related infrastructure.
• Support TCP/IP, DNS, DHCP, VLANs, routing, switching, LAN, WAN, and internet connectivity.
• Assist with cybersecurity monitoring, vulnerability remediation, access reviews, and incident response.
• Maintain accurate network documentation, diagrams, inventories, and configuration standards.

Infrastructure & Projects

• Install, rack, cable, and maintain servers, storage, UPS systems, and networking equipment.
• Participate in infrastructure upgrades, equipment refreshes, migrations, and technology deployments.
• Assist with capacity planning, storage planning, infrastructure design, and technology roadmaps.
• Coordinate with vendors, service providers, and internal stakeholders as needed.

What You’ll Need:

Required Qualifications:

• 3+ years of experience in IT administration, systems administration, help desk, or a related role.
• Strong working knowledge of Windows desktop and server operating systems and Linux administration.
• Experience administering Microsoft 365, Microsoft Entra ID, and Microsoft Azure services.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, routing, and switching.
• An understanding of firewalls, VPNs, wireless networking, and network security concepts.
• Experience troubleshooting computer hardware, software, operating systems, and network issues.
• Strong customer service, communication, documentation, and problem-solving skills.
• Ability to work independently, prioritize competing needs, and collaborate effectively with a team.
• Valid driver’s license and ability to travel when required.
• Must be able to pass drug screening and background check

Preferred Qualifications:

• Experience with VMware, Hyper-V, or another virtualization platform.
• Experience with enterprise storage, infrastructure planning, monitoring, and backup solutions.
• Knowledge of relational databases such as SQL Server, MySQL, MariaDB, or PostgreSQL.
• Knowledge of web servers such as IIS, Apache, or NGINX.
• Experience with automation or scripting using PowerShell, Bash, or Python.
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Azure, Cisco, or Linux certifications.

Physical Requirements:

• Ability to safely lift and move equipment weighing up to 60 pounds using proper lifting techniques.
• Ability to rack, cable, install, and service server, storage, UPS, and network equipment.
• Ability to work in office, data center, warehouse, and equipment-room environments.
• Ability to stand, walk, bend, climb ladders, and work in confined spaces when required.

Schedule & Travel:

• Participation in an on-call rotation for after-hours support.
• Occasional evening or weekend maintenance activities.
• Periodic travel to company facilities, project sites, training, or vendor engagements.

What Success Looks Like:

• Delivers excellent customer service while resolving technical issues efficiently.
• Maintains secure, stable, documented, and highly available IT systems.
• Proactively identifies opportunities for automation, standardization, and process improvement.
• Contributes to infrastructure projects and long-term technology planning.
• Serves as a trusted technical resource for employees and leadership.

What You Can Look Forward to:

We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.

• PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges.
• CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges.
• TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.