UNIT SECRETARY- EMERGENCY SERVICE (FT 6p-6a) at Riverside… · Kankakee

Summary: Riverside Healthcare is dedicated to providing quality health services, and they are seeking a Unit Secretary for their Emergency Service department. The Unit Secretary will support the daily operations of the hospital unit by managing administrative tasks, facilitating communication among the healthcare team, and ensuring efficient functioning of the unit.

Responsibilities:
- Manage the day-to-day administrative tasks of the unit, including answering phones, scheduling appointments, and maintaining patient records
- Coordinate patient admissions, transfers, and discharges
- Maintain up-to-date patient information in the electronic medical records (EMR) system, ensuring confidentiality and compliance with HIPAA regulations
- Assist with emergency codes as needed
- Serve as the primary point of contact for incoming calls and in-person inquiries from patients, families, and visitors
- Facilitate communication between the nursing staff, physicians, other healthcare providers, and community resources as needed
- Assist in coordinating patient care by communicating with other departments
- Assist in the coordination of patient flow within the unit, ensuring that patient needs are met promptly
- Engage with patients and their families in a manner that promotes comfort, trust, and understanding
- Address patient concerns with empathy and professionalism, striving to create a positive and supportive environment that fosters a sense of security and well-being
- Contribute to a positive and collaborative work environment
- Offer constructive feedback and assistance to peers, and engage in open communication to promote a culture of mutual respect and teamwork
- Maintain an organized and efficient work environment by managing supplies, ensuring that forms and materials are readily available, and keeping the unit's physical and digital spaces well-organized
- Update unit communication tools, such as whiteboards and patient status boards, to reflect current patient information and staff assignments
- Demonstrates flexibility with assignments within professional scope/duties/licensure
- Assist with non-clinical patient needs, such as directing visitors to the appropriate locations within the facility
- Ability to troubleshoot office/clinical equipment such as copier, printer, fax, and phone systems
- Provide support during unit meetings by preparing agendas, taking minutes, and distributing meeting materials
- Participate in unit-based quality improvement initiatives by providing administrative support for data collection and analysis

Required Qualifications:
- High school diploma or equivalent

Preferred Qualifications:
- Previous experience in a healthcare setting, preferably in an acute care setting or hospital environment, is highly desirable
- Familiarity with medical terminology, EMR systems, and HIPAA regulations
- Strong organizational and multitasking abilities, with a keen attention to detail
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office management software
- Ability to work effectively in a fast-paced environment, handling multiple tasks simultaneously while maintaining a high level of accuracy
- Completion of a medical secretary or healthcare administration program is preferred

Required Skills: Electronic Medical Records (EMR) systems, HIPAA regulations, Medical terminology, Microsoft Office Suite, Scheduling appointments, Patient record management, Office equipment troubleshooting

Benefits: Paid Time Off programs, Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability, Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses, Defined contribution retirement plans with employer match and other financial wellness programs, Educational Assistance Program, Paid Leave Hours accrued as you work, Premium pay such as shift differential, on-call, Opportunity for annual increases based on performance, Nationally rated employee well-being programs, Programs that invest in your career development, Programs that invest in your career development and so much more so your journey at and away from work is remarkable