Senior HR Business Partner at Rivers Casino… · Portsmouth

Senior HR Business Partner

Job Summary:

The Senior Human Resources Business Partner (HRBP) provides core human resources support to assigned client groups, particularly in the areas of performance management, team building, investigations, change management and leadership development. This role directly supports the Manager of Human Resources in an operational lead capacity by adopting agile principles, providing guidance to junior HRBPs, promoting a culture of accountability, and helping deliver a consistent and equitable approach to all employee relation issues across the property. This role will develop and execute special projects, to include trainings, based on their analysis of data to identify and improve HR department initiatives.

Supervisory Responsibilities:

• None. While this position does not have direct supervisory responsibilities, it does act as a mentor or coach within the HR department.

Duties/Responsibilities:

• High performer who will consistently set the role model example of expected performance and behaviors of senior level, professional individual contributors.
• Assist Manager in creating, drafting, and reviewing SOPs targeted at HR Playbook development.
• Serves as first point of contact and first line communications to managers and supervisors regarding general human resources related questions/issues while providing accurate and appropriate information or guidance or escalating as appropriate.
• Will use past knowledge and experience to effectively manage documentation and investigations of the grievance lifecycle, from intake of initial concerns to resolution.
• Will identify trends at departmental levels for feedback and recommendations.
• Supports the HRBP team with guidance on using sound judgement in alignment with policy, culture, and discretion when conducting investigations.
• Serves as coordinator to the development and implementation of our records management strategies by ensuring our policies, procedures, SOPs and any other documentation is consistent with our best practices through accuracy and filing.
• Maintains accurate updates of tracking documents with reporting to HR Manager with the ability to effectively analyze and decipher data into actionable solution strategies.
• Will recommend policy reviews, document updates, and ensure document control to include an annual review as well as the archiving and disposing of internal records in cadence with policies.
• Prepare for and represent the company in unemployment and other hearings as required.
• Conduct on site consultations with department leaders on a broad range of human resource issues including talent planning, career mobility, retention, engagement, work actions, performance management and other related areas focused on developing a high-performing and efficient team.
• Identify and drive the sharing of best practices across the property to facilitate continuous improvement.
• Coach leaders to accelerate leadership effectiveness by applying the leadership skill set to include how to develop and implement engaging work environments and proper HR processes.
• Utilize data analysis from the HR Centers of Excellence (COE) and the HRBP groups to develop, measure, track and analyze key metrics that assure an aligned HR plan with the department and company’s strategic business plan.
• Drive change management practices to enable organizational effectiveness, incorporating diversity & inclusion strategies to maximize our competitive advantage and skills of the workforce.
• Instruct trainings on site to support frontline leadership in their efforts to foster employee engagement and commitment. This may include topics such as employee relations, conflict resolution, and process/procedure changes.
• Brainstorm and deliver targeted solutions, including strategic planning, visioning, change management and team building.
• Maintain in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance. Partner with external/internal counsel as needed/required.
• Understand, apply and teach retention concepts to attract, motivate and retain employees.
• Ability to influence and manage change and deal effectively with change management initiatives.
• Facilitate on site strategic people planning meetings with client groups on a biweekly, quarterly, and annual basis.
• Apply strong cross-functional relationship, influence, and persuasion skills with team members and client groups
• Performs other duties as assigned.

Minimum Education and Experience Requirements:

• Must be 21 years of age or older.
• Bachelor’s degree – Human Resources, Business, Management, or a related field
• Minimum of two years of team lead, project manager or supervisory experience required.

Preferred Education and Experience Requirements:

• Five (5) + years’ experience in HR or related areas, with at least three (3) years’ experience with updating/writing policies, procedures, Standard Operating Procedures, or guidelines.
• Management experience with understanding employee life cycle challenges, retention strategies, organizational design, training implementation and employee and labor relations.
• HR experience must include exposure to and leading investigations as well as a SME in conflict resolution.
• Demonstrated business acumen through collaborative development with multiple stakeholders in overall company mission and vision.
• Experience working in a matrixed HR department with demonstrated collaboration & teaming skills
• Ability to obtain and maintain all necessary licensing

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Results driven with proven ability to perform in a fast-paced, ever-changing environment.
• Highly organized with the ability to manage multiple priorities and meet deadlines.
• Self-starter with creative mind and a track record of putting ideas into practice and assessing results
• Capable of translating business priorities into HR training programs that will integrate delivery with design to have end-to-end accountability that drives team culture and efficiency.
• Highly organized with the ability to manage multiple priorities and meet deadlines.
• Ability to work with others while maintaining a positive and courteous demeanor
• Ability to respond with strong sense of urgency, ownership, and confidentiality of sensitive information.
• A strategic thinker and creative problem solver who takes initiative and ownership
• Capable of adapting quickly to organizational changes while maintaining communication and mediating concerns.
• Strong understanding of federal and local labor laws, EEOC guidelines and HR functions not limited to regulatory compliance, performance management, and employee relations

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to multitask in a fast paced environment.
• Ability to host or attend various on site meetings on a daily basis.
• Ability to work in a team collaborative space
• Must be able to lift up to 25 pounds at times.
• Ability to work flexible shifts and days of the week, including holidays.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.