Hiring For Mphasis UK banking International… at Rivera… · Bengaluru

HIRING NOW | INTERNATIONAL UK BANKING VOICE PROCESS

Customer Support Executive UK Banking Voice Process

Greetings from the Hiring Team!

We are looking for experienced Customer Support professionals to join our International UK Banking Voice Process. If you have strong communication skills and experience handling international customers over voice, this is an excellent opportunity to build your career in the BFSI/customer service domain.

JOB DETAILS

Position: Customer Support Executive UK Banking Voice
Process: International UK Banking Voice Process
Work Location: Bengaluru | Work From Office
Shift: Night Shift / UK Shift
Working Days: 5 Days Working
Week Offs: 2 Days Off
Experience: Experienced Candidates Only (minimum 6 months international international voice experience mandatory)
CTC: Up to 5 LPA
Cab Facility: Available

KEY RESPONSIBILITIES

• Handle inbound calls from UK banking customers and provide professional customer assistance.
• Understand customer concerns related to banking services, accounts, transactions and service requests.
• Provide accurate and timely resolutions while maintaining a positive customer experience.
• Handle customer complaints, escalations and difficult conversations professionally.
• Complete required customer verification and security checks as per process guidelines.
• Maintain accurate interaction details and case updates in CRM/system applications.
• Follow banking procedures, compliance requirements, quality standards and defined SLA/TAT.
• Take ownership of customer issues and ensure appropriate resolution or escalation.
• Coordinate with internal teams whenever additional support or escalation is required.
• Ensure professional communication with UK customers throughout the interaction.

CANDIDATE PROFILE

• Only experienced candidates can apply.
• Prior experience in International Voice / UK Voice / Banking Voice / BFSI / BPO / Contact Centre / Customer Support preferred.
• Experience handling UK or other international customers will be an advantage.
• Excellent spoken English with strong pronunciation and listening skills.
• Strong customer-handling and problem-solving abilities.
• Comfortable working in night/UK shifts.
• Willingness to work 5 days with 2 rotational week offs.
• Ability to work under pressure and handle challenging customer interactions.

• WHAT WE OFFER

CTC up to 5 LPA
5 Days Working
2 Week Offs
Cab Facility
International Customer Exposure
Banking/BFSI Process Experience
Performance & Career Growth Opportunities
Professional & Supportive Work Environment

IMPORTANT ELIGIBILITY

Banking/BFSI Voice or International Customer Support are encouraged to apply.

(Note : Sunday No interview happening)

For more detailes please contact below number:

Charan :7829336202

Chethana : 7829336034

Regards

Rivera manpower services.

BTM 2nd stage.

Bangalore