Hiring For international Technical Non voice… at Rivera… · Bengaluru

WE ARE HIRING

INTERNATIONAL NON-VOICE PROCESS | TECHNICAL CHAT SUPPORT

US PROCESS | CHAT SUPPORT | WORK FROM OFFICE

Looking for experienced professionals with strong international customer support and technical troubleshooting skills? Join a dynamic team handling US customers through chat support and build your career in an international process!

JOB DETAILS

Role: Technical Chat Support Executive
Process: International Non-Voice Technical Chat Support
Customer Base: US Customers
Work Mode: Work From Office
Working Days: 5 Days Working
Week Offs: 2 Rotational Week Offs
Shift: US Rotational Shifts
Experience: Minimum 1 Year in International Support
Salary: Up to 4.8 – 5 LPA
Cab: 2-Way Cab Facility

KEY RESPONSIBILITIES

• Handle customer queries through live chat / non-voice channels.
• Provide first-level technical troubleshooting and issue resolution.
• Understand customer concerns and provide accurate solutions within defined timelines.
• Troubleshoot basic issues related to software, applications, devices, connectivity and technical services.
• Handle multiple chat interactions while maintaining accuracy and response quality.
• Document customer interactions and resolutions accurately in CRM/tools.
• Follow defined SOPs, quality standards, security guidelines and SLAs.
• Escalate complex technical issues to the appropriate internal teams.
• Maintain performance against CSAT, Quality, Productivity, Response Time and Resolution metrics.

CANDIDATE PROFILE

Minimum 1 year of experience in International Customer Support
Experience in International Chat / Non-Voice / Technical Support / Customer Support preferred
Strong written English and excellent communication skills
Good typing speed and accuracy
Basic understanding of technical troubleshooting
Strong problem-solving and analytical skills
Comfortable handling US customers
Willing to work in US rotational shifts
Comfortable working from office

PERKS & BENEFITS

Salary up to 4.8–5 LPA
5 Days Working
2 Rotational Week Offs
US Customer Exposure
2-Way Cab Facility
Attractive Perks & Incentives
Performance-Based Incentives
Career Growth Opportunities
International Work Environment

IMPORTANT

Minimum Experience: 1 Year in International Support

Freshers are not eligible.
Candidates with relevant International Support / International Chat / Non-Voice / Technical Support experience can apply.

READY TO TAKE THE NEXT STEP?

If you have experience supporting international customers and are looking to move into a US Technical Chat Support role, this is a great opportunity to take your career forward!

APPLY NOW — LIMITED OPENINGS!

Contact Our HR and apply for the role:

HR Charan: 7829336202