Member Matching Specialist at Ritual Health… · Delaware

OurRitual is a digital platform reimagining relationship care — combining expert-led sessions with AI-powered tools and guided programs to help individuals and couples build stronger, healthier connections. We're a modern alternative to traditional couples therapy, designed to be accessible, flexible, and built for real life.

About the Role

OurRitual is launching a new Concierge Model designed to give every member a guided, personalized start to their journey. As a Member Matching Specialist, you will be the first human touchpoint for new members, setting the tone for their experience, understanding their needs, and connecting them with the right expert. This is not a clinical or therapeutic role. You are a trusted guide and navigator: warm, confident, and skilled at helping people feel understood and well taken care of from the very first conversation.

What You'll Do

Member Intake & Matching

• Conduct 30-minute matching sessions with new members via video or phone
• Assess member needs, goals, and preferences through thoughtful conversation
• Select the best-fit expert from our network based on what you learn
• Coordinate a warm handoff to the matched expert, ensuring continuity and context

Triage & Navigation

• Support members through the full activation process — walking them step by step
• through getting started on the platform
• Facilitate rematching if an initial pairing isn't the right fit

Member Education & Onboarding

• Provide a clear, confident overview of what OurRitual offers and how we work
• Address frequently asked questions, including how to explain our model within a
• regulatory context
• Set accurate expectations so members feel informed, comfortable, and ready to engage

Who You Are

Your most important quality is your ability to make people feel at ease. You are naturally charismatic and warm, and you instinctively know how to build trust quickly — especially with people who may be navigating something vulnerable or new.

You have:

• A clinical background or training in a relevant field is preferred but full licensure is not required — we welcome candidates who are earlier in their clinical journey, including graduate students in social work, counseling, MFT, or related programs, who bring the right combination of training, empathy, and communication skills
• Strong communication skills — you can explain complex or sensitive topics clearly and confidently
• Comfort working within a regulatory and compliance-sensitive environment
• A detail-oriented approach to handoffs and documentation
• Excellent time management and organizational skills

Schedule & Structure

This is a part-time, hourly role with flexible scheduling across our coverage window of 9 AM– 11 PM Eastern Time. We ask that candidates make a minimum of 15 hours per week available, with at least 8 of those hours falling within our high-demand slots.

Based on member activity, our peak demand is strongly evening-biased. High-demand slots are:

• 5 PM – 10 PM ET
• 1 PM – 2 PM ET

Compensation

$25–$35 per hour, commensurate with experience and background.

We look forward to hearing from you!