Customer Support Specialist at RISE Research… · Katy

Summary: Rise is seeking a dedicated and customer-focused Customer Support Specialist to join their team. This role is responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues efficiently while maintaining a high level of satisfaction - Provide accurate information about products, services, and company policies - Troubleshoot problems and escalate complex issues when necessary - Maintain detailed and accurate records of customer interactions - Follow up with customers to ensure resolution and satisfaction - Collaborate with internal teams to improve customer experience - Identify recurring issues and suggest process improvements Required Qualifications: - Excellent verbal and written communication skills - Strong problem-solving and conflict resolution abilities - Ability to multitask and manage time effectively - Proficiency with customer support tools (e.g., Zendesk, Freshdesk, or similar CRM systems) - Basic computer skills and familiarity with Microsoft Office or Google Workspace - High school diploma or equivalent Preferred Qualifications: - Proven experience in customer service or support role - Associate's or Bachelor's degree Required Skills: Customer support tools, CRM systems, Microsoft Office, Google Workspace, Multitasking, Empathy Benefits: Health, dental, and vision insurance, Paid time off (PTO) and holidays, Retirement savings plan (e.g., 401(k)), Opportunities for career growth and development, Supportive and team-oriented work environment