Rise Association Management Group→
IT Support Specialist II (Help Desk | Microsoft… at Rise… · Houston
Skills
Job Description
Company Vision
RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We’re an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We’re thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we’re looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.
We are problem solvers and business managers who just happen to be in the business of community association management. Together, we’re capable of so much more. Together, we RISE.
Our Core Values:
- Honoring Commitments
- Precision
- Unquenchable Curiosity
- Stewardship
- Being a Great Partner
- Inspire Others with Your Attitude
- Finding A Way, despite any obstacles
- Taking Ownership
IT Support Specialist II (Help Desk | Microsoft 365 | Zendesk)
Location: 77098
Pay Range: $55,000-$65,000
Employment Status: Full-time
Position Overview
We are seeking a hands-on IT Support Specialist to serve as the front line of technical support across the organization. This role is responsible for keeping employees operational by resolving day-to-day technology issues, managing user access, and supporting core business systems including Microsoft 365, Zendesk, CINC/WebAxis, and RingCentral.
This is a fast-paced, ticket-driven environment where responsiveness, problem-solving, and attention to detail are critical.
Key Responsibilities
Help Desk Support & Ticket Management
- Serve as the first point of contact for internal IT support requests
- Triage and resolve tickets across systems, access, hardware, and application issues
- Gather necessary details (user, system, error, urgency) and document resolutions clearly
- Identify trends, eliminate duplicate issues, and improve response efficiency
User Access & Account Management
- Provision and onboard new users across systems (Microsoft 365, Zendesk, CINC/WebAxis, etc.)
- Manage access changes, permissions, and offboarding processes
- Maintain proper access controls using a least-privilege approach
Microsoft 365 Support
- Troubleshoot Outlook, email delivery, and shared mailbox access issues
- Support Microsoft Teams access and functionality
- Manage SharePoint permissions and file access
- Build and maintain Microsoft Forms as needed for business operations
Business Application Support (CINC / WebAxis)
- Resolve access and permission issues within CINC/WebAxis
- Support platform features such as directories, communications, and operational modules
- Troubleshoot common system errors and configuration issues
Telephony & Communication Systems
- Support RingCentral accounts, including setup, changes, and troubleshooting
- Assist with mobile app texting functionality and desk phone issues
Hardware & Equipment Support
- Troubleshoot laptops, desktops, printers, scanners, and accessories
- Coordinate device setup, replacements, and inventory tracking
- Support common workstation issues (performance, connectivity, displays)
Security & Incident Handling
- Identify and respond to phishing and spam reports
- Guide users on safe practices and escalate security concerns when needed
- Assist with account recovery and MFA-related issues
System Monitoring & Issue Investigation
- Investigate system-generated failures such as missing notifications or email delivery issues
- Determine root cause across systems and escalate appropriately
Internal Tools & Process Support
- Maintain and troubleshoot internal tools such as forms, QR codes, and operational trackers
- Ensure links, permissions, and data flows function correctly
- Document processes and provide guidance to end users
Qualifications
Required
- 2–5 years of IT support or help desk experience
- Strong experience with Microsoft 365 (Outlook, Teams, SharePoint)
- Experience working in a ticketing system (Zendesk preferred)
- Basic understanding of user access management and permissions
- Experience troubleshooting Windows-based systems and office hardware
Preferred
- Experience with CINC, WebAxis, or similar business platforms
- Experience supporting VoIP systems (RingCentral or similar)
- Familiarity with phishing/spam identification and basic security practices
Core Competencies
- Strong problem-solving and troubleshooting ability
- Ability to prioritize and manage multiple tickets simultaneously
- Clear communication with non-technical users
- High attention to detail and documentation discipline
- Ownership mentality and follow-through
Work Environment
- Onsite, fast-paced operational environment
- High volume of internal requests across multiple departments
- Direct interaction with employees across all levels of the organization
Benefits
- 20 days of PTO annually + 10 paid holidays.
- Group health insurance (75% employer-paid).
- Life and AD&D insurance.
- Additional options for dental, vision, and short-term disability coverage.
- 401(k) retirement plan.
Why Join Rise AMG?
At Rise AMG, we believe in fostering growth and creating a supportive environment where employees can thrive. As a Rise employee, you will have the opportunity to lead, solve problems creatively, and make a tangible difference in a vibrant community.
Ready to take the next step in your career? Apply now to join the Rise AMG team and be part of a company dedicated to excellence in property management.