Program Manager, CX Product Enablement at Rippling in Remote

About the role

Rippling is looking for a Product Enablement professional to join our CX Enablement team!

We're seeking an analytical Program Manager to lead Product Enablement across our Customer Experience teams. You'll jointly identify opportunity areas for product training and documentation, source and develop training materials — both live and self-paced — and deliver relevant, consumable content, ensuring our customer-facing teams are prepared and enabled to deliver high quality experiences for our customers as we launch new products and features.

What you will do

• Product Launch Rollout — Serve as the primary enablement driver for new product and feature releases. Enable customer-facing teams on new products, features, processes, and messaging, and certify team members to ensure proficiency ahead of each launch.
• Product Everboarding — Continuously reinforce and deepen product knowledge across the customer experience organization through structured everboarding programs. Own the full lifecycle of product enablement — from launch through the development life cycle — and maintain certification programs that ensure ongoing team proficiency as products evolve.
• Program Management — Manages product enablement initiatives across all CX segments by facilitating training and certification, measuring program success, and ensuring teams are equipped to deliver high quality customer experiences at every stage of the product lifecycle.
• Cross-Functional Collaboration — Collaborate with CX and Revenue Leadership, Enablement, Revenue Operations, and R&D to establish a product enablement strategy that aligns with product roadmaps and partner directly with teams impacted most to create effective training plans.
• Content Development — Develop and deliver training materials and programs that incorporate a variety of interactive teaching methods to help our teams become product experts on new and existing capabilities.
• Impact Measurement — Analyze data to assess certification completion, team proficiency, and product readiness, and read out on the impact of your enablement programs to key stakeholders.

What you will need

• Experience — 3+ years of project management and enablement experience collaborating with multiple stakeholders; experience in a product enablement, IM, CSM, or technical customer-facing role preferred
• Communication Skills — Exceptional communication, presentation, and organizational skills to communicate product updates, objectives, strategies, and training content across different media and stakeholders
• Analytical Abilities — you relish the opportunity to dig into the data and draw insights that help move the business forward. Pivot tables, VLOOKUP and SFDC dashboards are your friends.
• Bias for Collaboration — Team player with a strength of driving consensus around how to enable teams on new products and rally resources to achieve important business outcomes
• Process Orientation — You know how to build lightweight, scalable processes to manage product launch readiness, gather the data you need, or corral teams in the right direction
• A 'Doer' Attitude — A get-it-done mentality; self-starter with a bias toward action and an ability to thrive in a fast-paced, high-velocity product environment while navigating ambiguity

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

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