Manager, SMB Account Management (Partner… at Rippling · New York

Summary: Rippling is a company that provides a unified platform for HR, IT, and Finance. They are seeking a Sales Manager to lead their US-based Account Management team, focusing on coaching and developing team members to meet sales goals and improve performance. Responsibilities: - Manage a team of SMB account managers to deliver monthly goal attainment - Provide leadership and direction to a high-performance team – including hiring, training, and pace setting - Develop specific and targeted goals for contributors on your team to help them grow and develop - Find innovative and creative ways to improve and increase performance - Execute, iterate and improve on 'set piece' customer engagements to develop best practices that scale - Support consistent and consultative sales and client success processes - Directly manage and resolve customer escalations - Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done Required Qualifications: - A minimum 1 year of experience scaling and managing a client-facing sales or account management team in a fast-paced environment - Previous experience as a top-performing account manager or sales executive - Proven track record of team quota-attainment via new product sales and upgrades - Proven leadership skills, people management skills - Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company - Eager for a very hands-on role, where you'll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly - Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small - High integrity individual who's enthusiastic about building a great company for the long term - Courage to challenge the status quo when logic and reason require it Required Skills: Sales management Important Skills: Account management, Quota attainment Benefits: Competitive salary, Benefits, Equity