Developer Support Specialist, Data at Rippling in Colorado

Summary: Rippling is a company that provides a unified platform for HR, IT, and Finance management. They are seeking a Developer Support Specialist to troubleshoot developer questions, assist with API integration, and provide technical guidance to customers while ensuring exceptional service and customer satisfaction. Responsibilities: - Troubleshoot and resolve developer questions via email or chat regarding API authentication and integration - Help customers design schemas, write SQL or other data markup scripting and help to support development of Analytics and Applications that build on top of data - Support and debug both Rippling-managed and custom data connectors - Provide technical guidance and expert advice to customers with regards to their effective and optimal use of the products - Provide feedback on system tools, product features, and other potential customer pain points - Work in a highly technical capacity, ensuring success for our new and existing customers - Document and track customer interactions, transactions, comments, and complaints using the company's CRM system - Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services - Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met - Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction Required Qualifications: - Bachelor's degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields or relevant work experience strongly preferred - + 1-4 years of customer support experience in a Technical Support domain with: - Strong proficiency in SQL, Tableau (or other Business Intelligence tools), and Javascript or Python (other programming languages considered) - Experience building or troubleshooting REST APIs - Understanding of Data Warehousing fundamentals and concepts - Good understanding of ETL - Flexibility with changing job duties and responsibilities - Ability to navigate a high-ambiguity environment - Strong attention to detail. You can dive into the weeds and pick up on the seemingly small, yet important, details - Organizational skills and experience improving processes - Excellent communication skills, both written and verbal (in English) in a technical environment - Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST Required Skills: SQL, REST APIs, Data Warehousing Important Skills: Tableau, Javascript, Python Nice-to-Have Skills: Customer Support, Communication Skills, Organizational Skills, Attention to Detail, Flexibility Benefits: Salary + benefits