Legal Office Services Specialist (Mailroom) at Ricoh USA, Inc. · Pella

Summary: Ricoh USA, Inc. is an integrated solutions provider that connects people and technology to create outstanding customer experiences. They are seeking a Senior On-Site Service Specialist responsible for operating high volume production equipment, managing mail and supplies, and providing customer service support at various locations. Responsibilities: - Runs high volume/production copy machines and performs binding and finishing work - Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems - Perform basic equipment troubleshooting and escalate calls to technicians - Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc) - Performs duties of scanning and /or imaging documents - May perform Reception services on temporary/occasional basis - Maintains records for management reports and inventories of supplies needed - Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required - Calculates charges for jobs performed and maintains logs and may generate reports - Responds to and coordinates all service calls required by customer - May perform filing duties in conjunction with specific customer requests - Delivers completed jobs to pre-determined customer locations within and outside of the site - Maintains daily meter and service logs - May travel between customer's buildings - Answers customer questions regarding status or feasibility of job requests - Ensures upkeep of convenience copier areas by keeping neat and well stocked - Performs duties related to the shipping of materials - Performs duties related to the receiving of materials - May perform meeting room and conference room set ups - May perform building occupant moves within assigned facilities - May perform light maintenance, and cleaning duties as assigned - May occasionally perform shipping, receiving and dock work in a mailroom type environment - May require periodic overtime on nights and weekends, including off-hour emergency response - Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted - Uses all copier equipment, calculator, fax machine, postage meter and some PC - Performs filing duties, which may include ‘purging' and archiving old documents - Understanding of Ricoh Services Portfolio & Technology - Ensures data for Ricoh MOR, SPG and job logs are captured - Performs other duties as assigned Required Qualifications: - Requires high school diploma or GED and 1-2 years of related work experience - May require valid driver's license and minimum levels of auto insurance coverage per Ricoh - Demonstrate competency in basic computer skills including proficiency in MS Office Suite - Requires knowledge and understanding of shipping/receiving procedures - Possesses ability to work independently and flexibly to complete projects - Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials - Possesses ability to comprehend instructions concerning mail delivery - Possesses troubleshooting and problem solving skills - Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications - Possesses excellent customer relations skills and excellent verbal communication skills Preferred Qualifications: - Some related copy job experience is preferred - Working knowledge of copier and other related equipment and repair is preferred - Basis electronics knowledge is preferred Required Skills: Copier operation, Binding and finishing equipment, Basic equipment troubleshooting, Document scanning and imaging, Shipping and receiving procedures, MS Office Suite, Use of postage meter, Use of fax machine, Use of calculator, Use of paper cutter, Use of hole driller, Use of bindery equipment, Use of electric stapler, Basic electronics knowledge Benefits: Choose from a broad selection of medical, dental, life, and disability insurance options., Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments., Augment your education with team member tuition assistance programs., Enjoy paid vacation time and paid holidays annually, Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.