Field Representative I, RIM Records at Ricoh USA, Inc. in Atlanta, GA

Summary: Ricoh USA, Inc. is an integrated solutions provider that empowers digital workplaces. They are seeking a Field Representative I to oversee and coordinate daily tasks within the Records Management Department, including the management of client files and ensuring compliance with records management procedures. Responsibilities: - Perform records center operations tasks in accordance with established RIM procedures - Respond to specific requests by searching, locating, retrieving, and delivering records or information through established procedures and delivery systems in a timely manner - Receive files for entry into Records Management System (RMS); review for accuracy and enters data. Sort, classify, and code material for filing, indexing and shelving - Prepare new files within file classification plan, both physical files and electronic files - Maintain timely, accurate, and complete filing, interfiling, and indexing as required - Generate labels and bar coding as necessary to track files - Accurately perform interfiling of loose items on timely basis - Perform assigned tasks that support the organization's legal hold process - Perform database queries and reports of activities as needed - Retrieve and arrange file delivery as requested - Access, compile, gather, and issue requested records and information - Receive and process records transferred to inactive storage in accordance with established schedules - Perform assigned tasks supporting the implementation of the organization's approved retention schedule - Scan records as directed, saving images in accordance with ESI policies and procedures - Serves as key contact with offsite storage vendors - Maintain accurate check out system - Maintain confidentiality and privacy of all firm and client files - Maintain organized Central File room, or backup file areas as directed - Perform backup and disaster recovery processes as directed - Monitor Records Management email and voicemail boxes and responds appropriately to requests and inquiries - Provide exemplary customer service - Handle special projects such as destruction implementation as directed - Provide input to management based on current and projected workload Required Qualifications: - CANDIDATES MUST POSSESS TEN KEY SKILLS - BE CAPABLE OF LIFTING UP TO 50 LBS - DEMONSTRATE CUSTOMER-FRIENDLINESS - BE QUICK LEARNERS - ABLE TO WORK EFFECTIVELY UNDER PRESSURE - HAVE THE ABILITY TO ASCEND AND DESCEND STAIRS WHILE CARRYING UP TO 25 LBS - ATTENTION TO DETAIL IS CRUCIAL - One or more years of college with specialized course work in administrative management and computer technology - Minimum high school diploma or equivalent - Requires experience in operating office equipment such as reprographics equipment, calculators, and reader/printers - Law firm experience dealing with legal secretaries, paralegals, attorneys - Strong customer service and communication skills - Good typing skills and basic computer skills with diligent attention to detail - Records experience helpful or previous filing experience with cataloging systems - Attention to detail very important - Ability to handle special projects assigned by records specialists/managers - Professional appearance, adherence to dress code - Ability to read, assess, and interpret general business documents, procedure manuals, and technical procedures - Ability to effectively communicate information and respond to questions from groups of managers, clients, customers and general public - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations - Ability to define problems, collection of data, establishment of facts, and draw valid conclusions - Exhibits judgment by making reasonable and defensible decisions and take action to solve problems - Ability to use common software programs such as Microsoft Office (Word, PowerPoint, Access, and Excel), Microsoft Project, E-mail software - Experience with automated records management systems, litigation imaging, coding and electronic data discovery applications - Must be able to work in a team environment and maintain positive and productive relationships with Clients and co-workers - Ability to lift records boxes, not to exceed government or labor requirements - Work requires walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 40 lbs - Ability to push, pull, move carts and trolleys for the purpose of relocating records cartons - Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination) Preferred Qualifications: - Prefer BA or AA; special training in RM a plus - Prefer candidates with experience in an active records environment Required Skills: Records Management System (RMS), Records management procedures, File classification and indexing, Bar coding and labeling, Database queries and reporting, Electronic data discovery (ESI), Microsoft Office Word, Microsoft Office PowerPoint, Microsoft Office Access, Microsoft Office Excel, Microsoft Project, Litigation imaging, Automated records management systems, Legal Key, Elite, File Surf, Interwoven, Outlook, Operating office equipment, Typing Benefits: Choose from a broad selection of medical, dental, life, and disability insurance options., Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments., Augment your education with team member tuition assistance programs., Enjoy paid vacation time and paid holidays annually, Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.