Customer & Technical Support Intern at Ricoh USA, Inc. in Boulder, CO

Summary: Ricoh USA, Inc. is an integrated solutions provider that empowers digital workplaces and delivers innovation for businesses worldwide. The Customer & Technical Support Intern will work with the Techline team to provide accurate and timely solution configurations for customer quotes and orders while collaborating with team members to optimize processes using AI. Responsibilities: - Cross over with team members and understand the Software Release Process, Order Management Process involving product configuration and quotes - Determine areas for optimization with current processes through data analysis and AI applications - Cross-Functional Collaboration: Work with core technical and business support functions to determine priorities and tasks for potential automation and optimization - AI Integration: Design and implement systems to interface with large language models for business applications for Order Management, Software Product Release, Product configurations and quotes - Team Engagement: Actively participate in pair programming and team brainstorming sessions - May perform a variety of tasks at the direction of the management team Required Qualifications: - Student must be currently enrolled in an accredited college or university - Student must be pursuing a degree in Business Management, Math & Statistics or a related major preferred - Student must have a cumulative GPA of 3.0 or higher - Student is to successfully complete all required screenings prior to hire - Detail oriented and organized - Superior interpersonal and written communication skills - Highly motivated with the ability to multi-task - Some knowledge with developing AI prompts and agents - Excellent communication skills with a collaborative mindset - Possess proficiency in Microsoft Word, Excel, PowerPoint Preferred Qualifications: - Passion for improving the Business Management and Technical Support experience through innovative developer tools - Professional experience with order management systems - Strong AI Workflow automation, Generative AI tools and AI agents - Experience / Interest in Large Language Models / Deep Learning - Strong analytical and problem-solving skills - Experience in identifying innovative opportunities Required Skills: AI Workflow automation, Order management systems Important Skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint Nice-to-Have Skills: Analytical skills, Detail oriented, Interpersonal skills, Written communication, Problem-solving skills Benefits: Choose from a broad selection of medical, dental, life, and disability insurance options., Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments., Augment your education with team member tuition assistance programs., Enjoy paid vacation time and paid holidays annually., Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.