Skin and hair Doctor at RichFeel · Mumbai(Bo…

Role & responsibilities

Doctor / Cosmetologist KRA

1. Consultation & Diagnosis
• Conduct comprehensive patient consultations.
• Accurate diagnosis of hair and skin concerns.
• Treatment plans customized to patient needs.
• Conversion of consultations into treatment enrollments.

KPI:
• Consultation conversion rate (%)
• Number of consultations conducted
• Treatment plan acceptance rate

2. Revenue & Sales Performance
• Achieve monthly revenue targets.
• Promote suitable treatment packages ethically.
• Upsell maintenance therapies and home-care products.

KPI:
• Monthly revenue generated
• Package sales value
• Product sales value
• Average revenue per patient

3. Treatment Delivery & Clinical Outcomes
• Ensure treatments are performed as per protocols.
• Monitor treatment results and patient progress.
• Maintain high standards of safety and hygiene.

KPI:
• Treatment completion rate
• Clinical outcome success rate
• Adverse event/complaint rate

4. Patient Care & Experience
• Build trust and rapport with patients.
• Provide clear explanations and realistic expectations.
• Handle patient concerns promptly.

KPI:
• Patient satisfaction score
• Google review generation
• Complaint resolution time
• Referral patients generated

5. Patient Retention & Follow-up
• Ensure regular follow-up of ongoing cases.
• Reduce dropouts and missed appointments.
• Encourage treatment continuity.

KPI:
• Retention rate
• Follow-up compliance rate
• Repeat treatment bookings
• Reactivation of dormant patients

6. Line Management & Patient Flow
• Ensure smooth patient movement from consultation to treatment.
• Minimize waiting time.
• Coordinate with front office and therapists.

KPI:
• Average waiting time
• Number of patients managed per day
• Patient queue management effectiveness

7. MIS & Documentation
• Maintain complete patient records.
• Update treatment notes and photographs.
• Ensure timely reporting.

KPI:
• MIS completion accuracy
• Documentation compliance
• Daily reporting adherence
• Before-after photo documentation rate

8. Team Coordination & Training
• Guide therapists and counselors.
• Participate in training programs.
• Maintain clinic protocols.

KPI:
• Team training sessions conducted
• SOP compliance score
• Audit performance

Preferred candidate profile