Watch & Jewelry Consultant at Richemont in COSTA MESA

Watch & Jewelry Consultant

Location: COSTA MESA

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

Role Overview

The Watch and Jewelry Consultant role is a representative of Piaget and should ensure exceptional service for all clients. The Watch and Jewelry Consultant is responsible for achieving sales targets and proactively developing a Piaget Client Base.

Responsibilities

Sales Performance & Service:

· Achieve sales targets and KPIs while proactively developing a Piaget Client Base.

· Define and recruit prospective clientele.

· Assist and support after sales clients.

· Develop a detailed knowledge of Piaget creations to provide exceptional customer service.

· Participate in Boutique events in order to develop potential clientele.

· Share ideas and recommendations to management in development of individual business.

· Follow and implement all required procedures, standards and policies as outlined in the Retail Book and RISE.

Clienteling:

· Provide exceptional customer service surpassing client’s expectations at every opportunity.

· Demonstrate the refined luxury lifestyle of Piaget through customer service, attitude, personal grooming, dress code and behavior at all times.

· Ensure the highest level of service and care for both clients and prospects.

· Implement an effective data capture & follow up for clients, prospects, CS and reservations.

· Build, develop and maintain your own Local and International client database ensuring client’s loyalty.

· Resolve client challenges with the highest professionalism, promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the Boutique Management.

General Operations:

· Recommend improvements to the management team in all aspects of the boutique operations/maintenance.

· Attend and participate in all boutique meetings and trainings as required

· Support the management in any back of house/administrative operations as requested.

· Demonstrate flexibility by supporting the boutique in ad-hoc responsibilities.

· Finalize all sales in SAP system.

Stock Management:

· Control inventory quality (scratches, movements, batteries for quartz watches) maintaining exceptional selling conditions.

· Participate and support the team with daily and annual inventories.

· Take ownership of designated inventory categories, maintaining the highest standard.

Visual Merchandising:

· Implement and follow all standards as per the Boutique Visual Merchandising guidelines.

· Actively ensure merchandise presentation reflects VM standards and general cleanliness of the boutique at all times

Qualifications

· 5 to 10 years’ experience with a strong passion and understanding for the luxury retail and/or service industry.

· Excellent communication and organizational skills both written and verbal.

· Well-groomed and demonstrates an attitude of professionalism, conscientiousness and reliability.

· Takes initiative, is conscientious and provides complete follow through on all aspects of responsibility

· Has a “team player” spirit and the ability to work well within a group/team dynamic

· Shows innovation and initiative in setting customer care standards.

· Proficiency with SAP and Microsoft Office software.

· Assist with special projects as needed.

· Enthusiastic, self-confident and self-motivated with a positive attitude at all times.

· Able to work flexibly, embrace and manage change.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the

employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $23 - $26

Salary will be negotiated based on relevant skills and experience.