Sales & CRM Coordinator at Richemont · London

Sales & CRM Coordinator Location: LONDON Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity. FOR THOSE WHO SEEK EXCELLENCE Join one of the most respected Maisons in fine watchmaking where excellence is both a given and a never-ending quest. Play your part in driving our collective success. FOR THOSE WHO WELCOME CONNECTION Join a highly connected community where individual expertise and shared experience combine across disciplines to spark fresh ideas and keep us moving forwards.  Play your part in driving our collective success. FOR THOSE WHO EMBRACE TRANSMISSION Join a Maison where transmission of savoir-faire is an ever-evolving quest, drawing on our heritage to trailblaze an even brighter future. Play your part in driving our collective success. YOUR ROLE We are seeking a Vacheron Constantin Sales & CRM Coordinator to join our UK Commercial team, playing a pivotal role in driving our omnichannel strategy. You will be instrumental in ensuring smooth sales and stock coordination, managing operational tasks for our network doors, and leading CRM initiatives to enhance client value and business development. This position acts as a strategic link between our UK operations and Geneva Headquarters, offering a comprehensive understanding of the luxury retail landscape. Please note, this is a 6 month internship ideally start May/June 2026. PLAYING YOUR PART You will analyse our CRM database, supporting the planning and execution of targeted emailing campaigns, newsletters, and automated customer journeys, whilst segmenting databases for personalised communications. You will also provide crucial support for CRM initiatives, including client reactivation and reallocation. Furthermore, you will assist boutique teams with operations, manage various tools, and contribute to the roll-out of new retail projects, fostering strong relationships with retailers. Your responsibilities will extend to efficiently handling stock enquiries, managing and dispatching stock orders via SAP, and coordinating stock transfers. You will also oversee the correct implementation of visual merchandising animation kits and act as the primary contact for permanent display and accessory enquiries. Finally, you will support the commercial team with presentations and lead the organisation of ad hoc projects and team activities. WHAT WILL MAKE YOU SUCCESSFUL? Success in this role will require: Strong competence in MS Office, particularly Excel, with SAP knowledge being a plus Demonstrated strong analytical skills Excellent organisational abilities Effective interpersonal and communication skills to build strong relationships A passionate, proactive, and enthusiastic approach, coupled with an agile learning mindset The ability to multitask effectively and prioritise in a dynamic environment Previous experience in luxury retail desirable Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755.  Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future. If this sparks your imagination, we welcome your application. #Richemont #WeCraftTheFuture