Head of Sales France & Belux H/F at Richemont · Paris

Head of Sales France & Belux H/F Location: PARIS Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity. YOUR MISSION: Responsible for the commercial animation of an area / region within a market. He/she actively participates to the definition of the Retail strategy within the region and ensures an efficient implementation in all boutiques. HOW WILL YOU MAKE AN IMPACT? - Oversee daily operations of a medium to large retail store, ensuring achievement of sales performance goals across front end, back end, and sales floor. - Lead a team of sales advisors, providing guidance and support to meet customer needs and drive sales of standard products and services. - Establish and enforce customer service standards, managing a significant customer service team to resolve complex and high-value issues. - Supervise team members within established operational systems, ensuring compliance with organizational policies and regulatory codes. - Utilize expertise to identify and present complex standard products and services that meet customer needs, negotiating terms with senior colleagues when necessary. - Communicate and implement the function's strategy and business plan, aligning team efforts with the broader organization's mission, vision, and values. - Develop and manage work schedules to meet planned commitments, approving overtime or additional resources as needed. - Maintain a thorough understanding of organizational policies, procedures, and relevant regulatory codes, ensuring team adherence and addressing noncompliance issues. - Develop and monitor procedures within the organization, ensuring effective implementation. - Manage and evaluate the performance of a diverse team, setting performance objectives and taking corrective action to achieve goals. - Identify and address individual development needs within the team, planning and implementing actions to build capabilities. - Provide training and coaching to enhance performance and personal potential across the organization. - Deliver and manage budgets for specific areas, conducting complex analyses to track progress and ensure financial objectives are met. - Bachelor's Degree or equivalent level required. - Extensive experience in retail management, capable of handling diverse situations and providing expert advice. - Proven experience in planning and managing resources to achieve objectives set by senior management. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Bachelor's Degree or Equivalent Level Experience enables job holder to deal with the majority of situations and to advise others. #Richemont #WeCraftTheFuture