Global Client & CRM Manager at Richemont · London

Global Client & CRM Manager Location: LONDON Relevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking. HOW WILL YOU MAKE AN IMPACT? Working closely with Retail teams, Regional Markets, Marketing, Digital and the Client Relations Centre, the role coordinates CRM communications, supports Sales Associate clienteling initiatives and delivers client engagement programmes including VIC events, gifting, trunk shows and partnerships. HOW WILL YOU EXPERIENCE SUCCESS WITH US? The role also supports the coordination of global client activations across markets, ensuring alignment with Maison priorities, client engagement objectives and luxury service standards. The role contributes to the development of scalable clienteling frameworks, CRM best practices and engagement strategies to ensure a consistent and elevated client experience across markets. The role will also support elevated client experiences and engage directly with clients and external partners where appropriate. Key Accountabilities: Client Engagement & Activations CRM & Clienteling Reporting, Insights & Performance Management WHAT MAKES OUR GROUP DIFFERENT? Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity We foster empathy, curiosity, courage, humility, and integrity We care for the world we live in YOUR JOURNEY WITH US: We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals: Initial screening call with Richemont Talent Team Interview with the Hiring Manager Interview with the HR Manager