Client Advisor at Richemont in COSTA MESA

Client Advisor

Location: COSTA MESA · On-Site

Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995.
Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination its driving force.
The Roger Dubuis Excalibur and Velvet collections are distributed worldwide through an exclusive sales network and boutiques. The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison.

Role Overview

A Sales Associate at Roger Dubuis is responsible for achieving sales goals while ensuring the best customer experience.

Responsibilities

• To achieve the boutique monthly and annual sales turnover, in line with Roger Dubuis commercial strategy, sales ceremony and client service excellence.
• Cultivate and develop a network and a loyal clientele.
• Provide excellent customer service and after-sales experience to clients.
• Deliver bespoke experiences for Ultra High Net Worth Individuals (UHNWI) clients to keep them engaged with the brand.
• Share the Roger Dubuis story, our commitment to quality standards and collections with clients.
• Generate new business opportunities through participation in social functions within the community; invite current and prospective clients to in-boutique events and utilise social media platforms and other support to reach out to clients.
• CRM - Enrich the customer database with accuracy, communicate on novelties, events and giftings, campaigns and reporting.
• Maintain high standards of boutique presentation and ensure merchandise is properly maintained and secured at all times.
• Follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests.

SECONDARY

• To take part actively in meetings, cycle inventory counts, and all daily operations as required
• To assist fellow Boutique Ambassadors during a sale – i.e. customer service, gift wrapping, conveying pieces from the stock.
• To perform all the “back of the house” activity that make boutique operates smoothly
• To perform any selectivity entrusted task by the Boutique Manager – i.e. re-stocking, display, sales accessories follow-up and maintenance
• To respect, apply and promote compliance and security rules

Qualifications

• Possess an entrepreneurial mindset
• Team player with great organizational skills
• Passionate about High Watchmaking and UHNWI Lifestyle
• Sensitive to the luxury watch industry and competitors
• Comfortable working with an UHNWI international clientele
• Languages: English (Mandarin and Spanish are a plus)

REQUIRED EXPERIENCE

• Bachelor’s degree or equivalent preferred
• Travel required 40%

TECHNICAL SKILLS / ABILITIES

• Team player, hard worker and positive
• Ability to work in fast paced environment
• Excellent interpersonal, communication and organizational skills
• Creative, entrepreneurial & proactive

PERSONAL SKILLS

• Fluent in English
• Other languages a plus (Mandarin Chinese, Spanish)

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $25 - $28

Salary will be determined based on relevant skills and experience.