Boutique Manager at Richemont in Hanoi, Hanoi, Vietnam

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

YOUR ROLE

We are seeking a Boutique Manager that will craft a universe to deliver One Of Not Many memorable client experiences, creating fulfilling employee experience, and implementing a strong clienteling approach to drive ambitious and sustainable business results.

PLAYING YOUR PART

Boutique Performance & Business Development:

• Reach quantitative and qualitative targets in line with Maison objectives

• Propose, define, and guarantee the implementation of dynamic action plans to improve Boutique performance and achieve Maison goals

• Initiate Boutique events and activities to boost sales and traffic

• Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors

• Strongly contribute to grow Brand’s reputation and desirability in the market by participating in networking activities outside of the Boutique

Clienteling:

• In collaboration with the boutique and regional teams, drive and monitor all CRM and clienteling initiatives

• Lead by example and develop individual relationships with clients and prospects

• Build and develop the VVIP relationships and database

Team Management & People Development:

• Provide to the team with a strong sense of purpose by inspiring a cohesive team spirit, and reinforce engagement

• Communicate, federate, and motivate the boutique team around the strategy and vision of the Maison

• Drive performance management to achieve KPI’s and perform above expectations

• Design the optimum organization, recruit the right profiles, and proactively manage talent pipeline in your boutique

• Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns.

• Identify and define team’s training needs and individual development plans. Execute regular role plays and on-the-spot coaching, to consistently improve individual and team performance

Represent Brand identity - Act as a Maison ambassador:

• Adhere with Passion to the values and rituals of presentation established by the Maison

• Lead by example with a high degree of professionalism

• Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community

• Act as key contact person for all interactions with the Group and International HQ

Boutique Operations Management:

• Drive change management to ensure adoption of new tools & services

• Manage boutique operations in accordance with Brand and group compliance policies

• Ensure that all Brand and Richemont procedures are perfectly followed

WHAT WILL MAKE YOU SUCCESSFUL?

• Prior experience in people management, and proven track record in successfully managing a team

• Appreciation of Luxury and passion for service and client-orientation

• Excellent interpersonal, communication, and problem-solving abilities

• Entrepreneurial spirit

#Richemont #WeCraftTheFuture