Order Management Specialist at rhi in UNAVAILABLE, UNAVAILABLE

Overview

r hi are supporting our client to find an Order Management Specialist (Mandarin Speaker) based in Bangsar South KL.

You will act as the customers key contact point for them placing orders for International, Domestic Marine and Energy products and services, managing the entire order to invoice process are the key activities within the Order-to-Cash (O2C) process.

Contract duration: Until 31st Dec 2026

Based: Bangsar South KL - WFH 60/40

Responsibilities

• Establish and manage strong relationship between distributor/supplier, customer and sales manager by being the primary point of contact for customers. Expected to have regular communication with purchasers, Chief Engineers/ Ship Captain, Sales Managers and Supply / Logistics staff anywhere in the world.
• Responsible for all day-to-day customer service related operational tasks such as, receiving enquiries and orders from customers through phone, email and fax, are all diligently attended and completed (all necessary information are collected and promptly acknowledged and that the order meets the business/customer expectations.) within the contractual turnaround time.
• Accountable to ensure all the orders are accurate, compliant, informative and good quality.
• Ensure strong collaboration with Credit team to ensure sufficient credit for order can be processed smoothly.
• Take proactive action to monitor the orders to ensure orders are delivered on time.
• Highlight/escalate to superior/line manager for any potential issue with the order that could result in escalations.
• Responsible to record and log all customer complaints and non-conformances in given portals/databases.

Qualifications

Tools and Technology Proficiency:

• Managing an orders through multiple systems (Salesforce, Genesys, SAP, Manta, JDE, etc.)

Qualifications and required experience:

• Shared service centre experience.

• Oil and gas industry experience - Preferred

• Stakeholder engagement (internally & externally)

• Proficiency in Chinese/Mandarin language – Must have

• Able to prioritise, handle urgent issues and situations, following through to resolution in a timely manner and focusing efforts to deliver business values.

• Able to multi-tasks and work in a highly dynamic yet fast-moving environment.

• Deep experience of working in a customer focused environment.

• Good interpersonal, influential and decision-making skills in order to manage relationships with key stakeholders and customers.

If you believe this opportunity is right for you, please click the 'Apply' button to submit your application.

Please note that only shortlisted candidates will be contacted. At this time, we will only consider applications with valid working rights for Malaysia

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About rhi

rhi is a professional services provider with global expertise. Tracing our history back to the 19th century, we have spent the last 50 years as a global leader to the energy industry.

We combine efficient systems and processes with a deep understanding of client challenges and market insight. We work with our clients to deliver information and resources that will support every stage of their operations. We deliver value to our employees, our clients and the countries that we work in.

rhi-group.com

Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

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