IT Intern at RF-SMART in Jacksonville, FL

Summary: RF-SMART is a company dedicated to transforming customers and changing lives. They are seeking a Corporate IT Support Helpdesk Intern responsible for providing technical assistance and support to internal employees, diagnosing and resolving hardware, software, and network issues. Responsibilities: - Act as the primary point of contact for employees seeking technical support - Offer troubleshooting guidance to internal team members - Escalate complex issues to higher-level IT teams - Maintain detailed records of all support interactions - Assist in setting up new devices - Ensure software is up-to-date - Participate in training on the use of IT tools and applications Required Qualifications: - Strong written and verbal communication skills - Technical expertise - An end user-focused approach Important Skills: Technical expertise Nice-to-Have Skills: End user focus, Written communication, Verbal communication