Dispatch Supervisor at Reworld in USA, NY, Niagara Falls

Dispatch Supervisor

Location: USA, NY, Niagara Falls

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business

Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value

Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world.

All that we’re missing is you. Apply today!

About the role

The Dispatch Supervisor is responsible for directing the activities of Drivers and coordinating transportation operations to ensure safe, compliant, timely, and efficient service execution. This role serves as the first-line supervisor for Drivers and is accountable for productivity, service performance, regulatory compliance, and day-to-day transportation operations.

Reporting to the Transportation Manager, the Dispatch Supervisor works closely with Health & Safety, Compliance, Maintenance, Operations, and other facility leadership personnel to support operational excellence and customer satisfaction.

Key Responsibilities

• Coordinate daily scheduling of trucks and drivers to ensure timely and efficient transportation of materials.
• Maintain high-volume communication with customers, drivers, mechanics, and internal stakeholders regarding delays, route changes, cancellations, equipment breakdowns, and service updates.
• Manage DOT permitting, equipment registrations, and road tolling accounts (iPass/EZPass), ensuring all records remain accurate and current.
• Monitor driver logs, Hours of Service (HOS), and transportation compliance requirements.
• Coordinate preventative maintenance, repairs, and annual DOT inspections with internal maintenance teams and third-party vendors.
• Maintain commercial tractors and trailers to support CSA score improvements, minimize DOT violations, and ensure fleet readiness.
• Maintain accurate and compliant driver qualification files.
• Serve as a primary point of contact for transportation-related customer and sales inquiries.
• Coordinate transportation providers and receiving facilities to ensure reliable and compliant service execution.
• Monitor shipment status and communicate updates proactively to customers and internal teams.
• Identify transportation-related issues and implement effective solutions in collaboration with drivers and management.
• Maintain strong customer relationships through prompt communication and issue resolution.
• Support recruiting efforts by interviewing driver candidates and assisting with workforce planning initiatives.
• Collaborate with administrative teams regarding billing, transportation documentation, and operational reporting.
• Track and monitor key transportation performance metrics including service levels, utilization, overtime, compliance, and on-time performance.
• Promote and reinforce company safety expectations, policies, and regulatory compliance standards.
• Complete additional duties and projects as assigned.

Supervisory Responsibilities

• Build and develop team talent by understanding employees’ career goals and providing coaching and development opportunities.
• Supervise employee performance by delegating responsibilities, monitoring productivity, and holding employees accountable to expectations.
• Provide ongoing coaching, performance feedback, corrective action, and documentation as needed.
• Ensure compliance with company policies, DOT regulations, and legal requirements while partnering with HR when appropriate.
• Manage conflict and operational challenges in a proactive and professional manner.
• Conduct regular team meetings and safety discussions to communicate priorities, expectations, and company updates.
• Monitor employee attendance, scheduling, and overtime to ensure operational efficiency and regulatory compliance.
• Foster a culture of safety, accountability, teamwork, and continuous improvement.
• Perform other job-related duties as assigned.

Education and Experience

• High School Diploma or GED required; Associate’s Degree preferred.
• Minimum of 5 years of experience in transportation, logistics, dispatching, or solid waste operations.
• Minimum of 2 years of supervisory experience.

Knowledge, Skills, and Abilities

• Ability to effectively communicate and collaborate with employees at all organizational levels.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Demonstrated problem-solving and decision-making abilities.
• Strong organizational skills and attention to detail.
• Ability to proactively identify operational improvement opportunities and implement solutions.
• Commitment to integrity, professionalism, and confidentiality.
• Working knowledge of DOT regulations, Hours of Service requirements, and transportation compliance standards preferred.
• Proficiency in Microsoft Office applications including Excel, Word, and Outlook.

All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.

Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Pay Transparency

Reworld is committed to paying its staff equitably, and we strive to provide competitive compensation and benefits packages. The range below reflects Reworld’s reasonable estimate of base pay for this role based on primary posting location. It is expected that most qualified candidates in this location will fall within the posting range. The final salary offered for this role will be determined based on factors including, but not limited to: experience, education, geographic location, skills and competencies, travel requirements and/or union contracts (if applicable). Pay ranges are reviewed from time to time and may be modified in the future.

The pay range for the primary location of this position is: $73,807.00 - $101,445.00

Reworld™ provides an industry-leading benefits package that supports the whole person—and their families—through a balanced approach to mental, physical, and financial wellbeing. Regular full-time employees based in the USA have access to comprehensive medical, prescription drugs, dental, and vision coverage, FSA, HSA, short- and long-term disability benefits. Our 401(k) plan is industry-leading, with an up to 7% company match. Additional benefits include Company-paid life and AD&D insurance, EAP, paid parental leave, and educational assistance. For more information regarding these offerings, please visit the Reworld Careers Benefits Page. Reworld™ reserves the right to amend, suspend or terminate any benefit plan, in whole or in part, at any time.

Our DEI Commitment

Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.

Know Your Rights (Click to view poster)

If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the ‘Contact Us’ button. Under Inquires, select ‘Careers’ in the Interest field, fill out all required fields including your message. In the message section, please note this is a ‘Job Application Accommodation Request’.

Attention Staffing Agencies & Search Firms

Reworld may sometimes selectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role) has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.