Senior Director, Agency Operations at RevolutionPart… · Tempe

RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.

The Role:

We are looking for a senior agency operator to run and scale our in-house marketing agency. This role owns the day to day operations of the agency, leads the team, and builds the systems needed to deliver consistent, enterprise-grade service across a growing client base.

This is an operations and people leadership role, not a marketing strategy or channel execution role.

Our agency supports hundreds of eCommerce clients across the automotive industry, including franchised dealerships and enterprise manufacturer programs. While we consistently outperform larger agencies on results, this role exists to bring greater structure, consistency, and polish to how we operate as we scale.

The Senior Director, Agency Operations, reports to the VP of eCommerce and takes full ownership of agency execution so client strategy leaders can stay focused on growth.

Responsibilities:

• Run the day-to-day operations of the in-house marketing agency
• Lead, coach, and manage a multi-disciplinary team across paid media, SEO, email, content, and analytics
• Create clear, repeatable ways the work gets done so the agency can support more clients without burning out the team
• Ensure work is delivered on time, at a high quality level, and in a way clients can rely on
• Improve consistency, accountability, and predictability across agency delivery
• Build and maintain the operating systems that support intake, prioritization, capacity planning, and quality control
• Elevate the agency’s professionalism and execution standards to meet enterprise client expectations

Requirements:

• 10 to 15 plus years of experience in a digital agency or services organization
• Experience leading and scaling client service or delivery teams of roughly 15 to 50 people
• Proven background operating high-volume client service teams with repeatable delivery models
• Strong people leadership skills, including hiring, coaching, and performance management
• Comfort working with enterprise or national clients who expect a high level of professionalism
• A practical, execution-focused mindset with the ability to build systems from scratch

This Role Is Not For You If

• You are primarily a channel specialist or hands-on marketer
• You are looking for a marketing strategy or growth ownership role
• You have not led teams or owned delivery at scale
• You prefer highly bespoke client work over building repeatable systems

AI Fluency & Modern Tooling

At RevolutionParts, we expect team members to actively use modern tools — including AI-powered systems — to improve decision-making, productivity, and quality of work.

This includes:

• Using AI tools responsibly to accelerate research, analysis, documentation, and problem-solving
• Exercising strong judgment around data privacy, accuracy, and ethical use
• Continuously learning and adapting as AI capabilities evolve

Proven examples of using AI to improve outcomes in prior roles is expected.

Are you not sure you meet 100% of the qualifications? You should still give it a shot! Research shows that men will apply to a job when only meeting 60% of the requirements, whereas women and members of other underrepresented groups typically only apply when they meet every single requirement. At Revolution Parts, we are Revolutionaries. We build tools, products, and our people. We value diversity in backgrounds and thoughts, so take a shot and apply! Please highlight some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us.

RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page.

RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status.

Please Note: You will only receive correspondence through the Gem ATS or from a @revolutionparts.com email address. If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication.

*The salary range listed reflects the base pay only. In addition, this role includes a variable bonus structure based on performance metrics with a target of 20% annually.