IT Service Desk Intern-FT-Information… at Revere Health · Provo

Summary: Revere Health is a national leader in value-based care, focusing on improving treatment outcomes and reducing costs. The Service Desk Intern role offers hands-on experience in IT operations, including ticket support, endpoint provisioning, and customer interaction, aimed at building foundational technical knowledge and professional skills. Responsibilities: - Receives, documents, and routes basic support requests through the Service Desk ticketing system - Provides phone support and gathers accurate details from end users - Performs basic troubleshooting for simple and repeatable issues - Escalates tickets to higher-level Service Desk staff or other IT teams as needed - Assists with provisioning computers and other standard IT equipment - Assists with preparing devices for deployment, including imaging, setup, labeling, and basic configuration - Assists with basic hardware deployments, including workstation setups, monitor setups, and peripheral installations - Assists with reviewing ticket queues and ensuring tickets are properly categorized and documented - Provides professional and courteous customer service to end users in person, by phone, and through tickets - Assists senior IT staff with routine operational tasks as directed - Helps maintain documentation for common issues, simple processes, and end-user reference materials - Other duties as assigned Required Qualifications: - Demonstrate a positive attitude and a willingness to learn - Must be dependable and able to follow established procedures - Provides good experience working with customers in person and over the phone - Demonstrates good organizational skills and able to manage multiple priorities - Candidate must be currently pursuing—or have recently completed—relevant IT coursework or industry certifications (e.g., A+, Security+, or a degree in Computer Science/Information Systems) - Demonstrate success in learning technical processes and how to apply them in a support environment, based on past experience - Ability to communicate clearly with non-technical users - Demonstrate knowledge of basic troubleshooting, Windows/Mac OS, software installation, and Microsoft Office Suite are a plus Required Skills: Technical troubleshooting, Service Desk ticketing systems, Endpoint provisioning, Hardware setup, Imaging, device configuration, Windows OS, Mac OS, Software installation, Microsoft Office Suite, Customer support, Dependability