Collection Representative at RevCycle, Inc. in Remote

Summary: RevCycle, Inc. is a company focused on helping consumers resolve outstanding medical balances. They are seeking a Collection Representative to handle high-volume calls, negotiate payment arrangements, and meet performance metrics while maintaining professionalism and compliance. Responsibilities: - Handle high-volume outbound and inbound calls with professionalism and confidence - Negotiate payment arrangements that meet both consumer needs and company goals - Consistently meet and exceed performance metrics (quality, compliance, collections) - Maintain accurate documentation and follow all required laws and standards - Build trust quickly through active listening, empathy, and strong communication - Accomplishes minimum requirements for KPIs including call quality scores monthly and minimum fees - Contacts consumer regarding past due balance and negotiates payment terms and methods within guidelines - Overcomes common objections, practices how to overcome more challenging ones - Suggests money sources for debt payment - Updates account notes and other documentation in real time while working with consumers making few errors - Handles high volume of inbound consumer calls while on dialer and places outbound calls - Effectively uses scripts/verbatims and navigates within guidelines to maximize potential recovery on each call - Ensures legal (i.e. FDCPA, state and other) compliance requirements are followed - Learns and operates with proficiency within the systems and programs used for collections Required Qualifications: - Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools - Able to navigate multiple computer applications and databases - Able to multitask and can communicate on the phone and navigate multiple computer systems simultaneously - Able to overcome objections and obstacles to negotiate payment successfully - Reliable and responsible. Arrives on time and uses time productively - Possesses and demonstrates professional judgement - Understands sensitive personal information (SPI) and sensitive consumer information (i.e. Protected Health Information (PHI)) while maintaining the confidentiality of this information - Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages - Self-motivation and committed to career success - Willingness and ability to obtain Professional Collections Specialist (PCS) certification within one year of date of hire (paid for by company) - High School Diploma or equivalent (i.e., GED) required - Ability to successfully complete company collector training program - Clear initial and annual criminal and background check Required Skills: Computer applications navigation, Database navigation, Objection handling, Basic math calculations, Professional Collections Specialist (PCS) certification, Telephone etiquette, Professional judgement, Confidentiality management Benefits: Paid medical insurance with personalized plan selection assistance, Company provided Short-Term Disability, and basic Life Insurance, Optional Dental, Vision, Long-Term Disability, and additional Life Insurance, Generous PTO (3 weeks annually, increases with tenure) plus holidays and make-up time, 401(k) with the option to deposit annual discretionary bonus, Company-provided equipment, Access Perks employee discount program (retail, travel, food, entertainment)