Seasonal Customer Support Agent at REVANT OPTICS in Remote

Summary: Revant Optics is looking for a Seasonal Customer Support Agent to join their team. The role involves providing top-notch customer support through various channels, ensuring customer inquiries are addressed promptly and effectively. Responsibilities: - Offer support to customers through Gorgias, utilizing phone, chat, email, and social media to address their questions and concerns - Respond to customer inquiries promptly and professionally, utilizing templates and macros to effectively resolve issues - Provide comprehensive support for Amazon customer questions, including order processing, returns, exchanges, refunds, and reshipments - Manage Netsuite functions effectively, handling returns, exchanges, refunds, and reshipments to ensure a seamless customer journey - Meet or exceed personal key performance indicators (KPIs) for customer satisfaction and resolution rates - Perform additional duties as assigned, demonstrating flexibility and adaptability - Other duties as assigned Required Qualifications: - Must reside in Oregon to be eligible for the position - Impeccable spelling and grammar, with the ability to maintain a minimum of 40 words per minute typing speed - Highly motivated, creative individual with a passion for customer service and a demonstrated ability to connect with customers - Strong problem-solving skills, with the ability to analyze customer issues and identify effective solutions - Exceptional multitasking skills, with the ability to manage multiple tasks simultaneously while maintaining attention to detail - Minimum of a high school diploma or equivalent is required - Proficiency with office equipment and computers - Ability to talk or hear regularly - Ability to stand, walk, use hands to handle or feel, and reach with hands and arms frequently - Ability to move around the workspace, reach for files, or access equipment, necessitating mobility and flexibility Preferred Qualifications: - Prior experience in customer service is preferred - Experience working remotely and/or in a startup setting is a plus Required Skills: Customer service, Gorgias, Netsuite Important Skills: Multitasking Nice-to-Have Skills: Empathy Benefits: Eligible for the customer support bonus program, Health, dental and vision benefits, 401k with 4% company matching, 40 hours of Paid Time Off, Paid company holidays