Dispatcher at ReturnQueen in Ramsey, NJ

Apply Description About ReturnQueen: ReturnQueen is a tech-driven company simplifying the return process for online shoppers. Through our app, we manage returns end-to-end, combining technology with real-world logistics to deliver a seamless customer experience. As we grow, we’re looking for a reliable and detail-oriented Dispatcher to help coordinate daily operations. Job Summary: The Dispatcher plays a critical role in ensuring smooth and efficient daily operations by coordinating drivers, routes, and service requests. This role requires strong communication, organization, and problem-solving skills in a fast-paced environment. Key Responsibilities: Coordinate and dispatch drivers based on daily routes and service needs Monitor driver schedules, routes, and progress throughout the day Communicate clearly with drivers, customers, and internal teams Respond to real-time issues and make quick adjustments as needed Track pickups, deliveries, and completion status using internal systems Ensure accurate documentation and timely updates in dispatch software Assist with scheduling, workload balancing, and operational planning Provide exceptional internal and external customer support Report issues, delays, or operational concerns to management Requirements Qualifications: Previous dispatch, logistics, or operations experience preferred
Strong organizational and multitasking skills
Excellent verbal and written communication skills
Comfortable using technology and dispatch/tracking tools
Ability to stay calm and focused in a fast-paced environment
Reliable, punctual, and detail-oriented
Experience in a tech-enabled or logistics environment is a plus Compensation: Salary: $55,000-$60,000 per year