Director, Business Operations at Retool in San Francisco, CA

ABOUT RETOOL

Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling support workflows, building admin dashboards, and countless processes you might never have thought of. But most companies don't have the resources to properly invest in these tools, leading to a lot of old, clunky internal software, or worse, teams still stuck in manual and spreadsheet workflows.

AI has changed who gets to build software. The definition of "developer" now includes analysts, operators, and domain experts creating solutions directly—and the tools they reach for are multiplying by the week. That's both an opportunity and a challenge: as more people build with more AI tools, the risk of shipping ungoverned software into production grows just as fast.

At Retool, we're building the platform that makes all of it safe to ship. Build with any AI tool you want, then deploy into one place that connects to your real business data, enforces enterprise policies automatically, and lets teams create once and reuse everywhere with shared, trusted components. The cost of building software has collapsed. The cost of governing it hasn't—and that's the problem we solve.

Developers and domain experts have already automated over 100 million hours of work on our platform, freeing them to focus on creative problem-solving and strategic work that drives real business value. The people closest to the problem can now build the software to solve it, safely, and within enterprise guardrails.

Let's build the future together.

WHY WE’RE LOOKING FOR YOU:

Retool is growing rapidly and entering a new stage of maturity. To support this growth and help Retool scale to the next level, we’re looking for an experienced Business Operations Lead who can partner across our Executive team to help us build the systems and processes to continue to grow and operate at scale.

As a member of our lean, high-leverage Business Operations (BizOps) team, you’ll help us make pivotal business decisions — from how we allocate resources to how we price our products, to what opportunities we should pursue next. We’re a fast-paced, innovative company with new challenges to tackle every week. You’ll be wearing many different hats as you take on whatever is needed to help the business succeed.

WHAT YOU’LL DO:

• Partner with leaders across the business, from product and engineering, to GTM, to operations, and support strategic decision making and initiative prioritization
• Take end-to-end ownership of some of Retool’s highest value initiatives and open questions, from structuring the problem to implementing the solution
• Own the company's OKR process: designing the goal-setting framework, facilitating cross-functional alignment with leadership, managing the portfolio view across all initiatives, reporting progress and risks to the executive team, and driving select key results to completion
• Evaluate opportunities to up-level the way Retool operates, partnering with the C-suite, Finance, and other Operations teams to support our path toward IPO-readiness
• Incubate and help run new functions and teams

THE SKILLSET YOU'LL BRING:

• 8-10+ years of work experience, including 2+ years at a top-tier management consulting, investment banking, or PE / VC firm, and 2+ years at a high-growth tech company
• Excellent analytical problem-solving skills with ability to unearth insights and turn them into recommendations and action plans
• BA/BS in Economics, Math, Finance, Engineering, CS, or other quantitative field; MBA or other advanced degree a plus
• Strong written and verbal communication skills, able to synthesize findings and concisely articulate them to an array of audiences
• Self-starter with a demonstrated ability to adapt to a rapidly-changing environment
• Extremely organized and structured, with a proven ability to run projects and processes from end-to-end
• Ability to effectively build and maintain cross-functional relationships, manage multiple competing priorities, and drive projects to completion

Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!

Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.