Screener at Rethink Food in New York, NY

ABOUT US

Rethink Food is a chef-led nonprofit partnering with restaurants to better feed communities. Through strong partnerships with local restaurants and community-based organizations, we work with a responsive, hyperlocal network that provides culturally celebrated, nutritious meals. Since 2017, we've served over 30 million meals and reinvested more than $142 million into local economies.

Our work falls into three core areas:

• Building the Network: We connect restaurants, community-based organizations, and food donors to deliver meals where they’re needed most.
• Setting the Example: Through our Sustainable Community Kitchen, we demonstrate what dignified, community-centered food access can look like.
• Advocating for Change: We champion policy and systems change to create a more sustainable, equitable food future for all.

Job Summary: The Screener will play a vital role in supporting the Medically Tailored Meals (MTM) team at Rethink Food. The Screener will help enroll individuals in New York State's 1115 Waiver program and address their needs by connecting them with appropriate resources, as well as taking on other additional projects. This position will work closely with Rethink Food’s RD, the overall Rethink team, and external care managers, healthcare providers, and community-based organizations to assess risk, refer members to resources, and facilitate access to a variety of assistance programs and services. The Screener will contribute to improved health outcomes and reduced healthcare costs by proactively addressing the impact of services such as food, nutrition, and housing on overall well-being.

Responsibilities:

• Provide exceptional customer service by responding promptly, empathetically, and professionally to client inquiries, concerns, and needs.
• Conduct initial outreach screening and eligibility assessments to identify individual needs, barriers, and risk factors for program participants.
• Collaborate with care managers and other members of the interdisciplinary care team to develop and implement individualized care plans aligned with overall health goals.
• Document all assessments, interventions, referrals, and follow-up activities in accordance with program guidelines and electronic health record (EHR) systems.
• Participate in regular team meetings and case conferences to discuss participant progress and collaborate on care planning.
• Adhere to all organizational policies and procedures, as well as ethical and professional standards.
• Perform other duties as assigned.

Qualifications:

• 2+ years experience in customer service.
• Strong communication, interpersonal, and active listening skills.
• Bilingual candidates preferred (Spanish)
• Experience handling confidential information/ HIPPA compliance
• Ability to work independently and as part of an interdisciplinary team.
• Excellent organizational and time management skills.
• Cultural competency and sensitivity to diverse populations.
• Bilingual English/Spanish preferred.
• Preferred candidates are enrolled in a Masters program in Nutrition, Dietetics, Public Health, or a related field.
• Preferred experience in community nutrition or a related healthcare setting.
• Preferred experience working with individuals with vulnerable populations including: complex health and social needs, particularly those experiencing food insecurity.

EEO STATEMENT

Rethink Food is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status. The organization is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.