Store Manager - Head Coach at Retailors · Ljubljana

Vodja trgovine?

Tvoje naloge • Upravljanje z vsakodnevnimi funkcijami Nike trgovine, vključno z organizacijo dela ekipe in nadzorom nad storitvijo za stranke. • Odgovornost za upoštevanje operativnih postopkov, vizualnih standardov in varnostnih predpisov. • Zaposlovanje, usposabljanje in motiviranje zaposlenih – gradnja povezane in zavzete ekipe. • Spremljanje prodajnih rezultatov in doseganje zastavljenih poslovnih ciljev. • Skrb za najvišji standard storitve za stranke in pozitivno nakupovalno izkušnjo. • Nadzor nad proračunom trgovine in optimizacija operativnih stroškov. • Predstavljanje vrednot in podobe blagovne znamke v stikih s strankami in partnerji.

Naše zahteve • Najmanj 2 leti izkušenj na vodstvenem položaju v maloprodaji, po možnosti v globalni blagovni znamki premium razreda. • Izkušnje z maloprodajnimi operacijami, proračunom, načrtovanjem, prodajo in storitvijo za stranke. • Sposobnost vodenja, motiviranja, coachinga in upravljanja visoko učinkovite ekipe v dinamičnem okolju. • Sposobnost načrtovanja, organiziranja, delegiranja nalog in učinkovite komunikacije. • Dobro poznavanje Microsoft Office programov in maloprodajnih sistemov. • Pripravljenost za delo ob vikendih in zvečer. • Znanje angleškega jezika na ravni B2.

Kaj ponujamo • 30 % popusta na Nike izdelke • Poslovna oblačila dvakrat letno • Konkurenčno plačilo • Uspešnostne nagrade • Možnost učenja in razvoja kariere v priznani premium športni blagovni znamki • Usposabljanja • Pozitivno in podporno vzdušje v ekipi

Are you Ready?

The Store Manager - Head Coach’s mission is to ensure the success of the store by hiring, training, and developing a high performing, customer-centric team who are brand passionate and love to win. As a luxury brand retailer, you ensure a premium consumer experience; and you create a ‘great place to work’ for all employees where contributions are valued and recognized. You are responsible for the achievement of all business metrics (sales, labour, staffing, expense management) for your store.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

People

Development & Team Building

• Elevate and hire top talent to ensure a winning team and create a best-in-class service & selling organization by developing and motivating a high-performance sales team
• Consistently building employee knowledge by engaging in continuous product training, action plans, and the effective delegation of tasks based on DORs.
• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
• Provide strategies and opportunities for succession planning by conducting monthly one-on-one conversations with the leadership team and creating individual development plans for their continued growth.

Leadership and Communication

• Demonstrate superior communication and customer service skills by communicating successes, opportunities, and solutions to drive employee engagement
• Participate and is fully engaged in Conference Calls & Team Meetings.
• Maintain high level of personal integrity (e.g., adhering to company policy and procedures and best practices) and expects the same of their team.

Store Operations

• Oversee all daily operational procedures and ensure the successful operation of the store in all areas.

• Identify and execute efficiencies and best practices.

• Effectively schedule according to payroll, sales trends, & shop-assistants performance to maximize opportunity.

• Ensure the team meets sales goals and key metrics: Sales, Conversion, UPT, ADT, Payroll, Secret Shop, Turnover, Staffing

• Ensure compliance in Loss Prevention and Health and Safety measures and hold teams accountable.

• Collaborates with the Business Planner to set goals that are specific, actionable, and based on established KPI’s.

Planning and Merchandising

• Oversee the Visual Merchandising team and ensure the merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times

• Deliver on the planning and execution of merchandise launches.

• Communicate qualitative and proactive feedback to the District VM Manager on products & visual merchandising to drive results

• Effective management of product flow from Back of House to floor

Minimum Qualifications

• Minimum of 3 years' experience in a retail leadership role with a focus in retail operations, budgeting, planning, customer service, sales and people leadership and management, with acute understanding of financials and reporting.
• Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer.
• Proficient in Microsoft Office products and retail business systems
• Self-motivated to build, grow, lead and manage high-performing teams, with strong coaching and mentoring abilities
• Ability to work weekends, evenings and holidays as needed.

We thank all applicants for your interest in this position however, only those candidates that meet our qualifications will be contacted for an interview.